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M&S Technical Analyst

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About the Opportunity

Flight Centre Corporate Technology is seeking Maintenance & Support (M&S) Technical Analysts to provide maintenance and support of all its Corporate Technology applications.

M&S’s purpose is to ensure our Operational teams and our customers have dedicated experts to help them get the most out of the tools they use. This role requires strong communication and stakeholder management skills, as you will be required to ensure that our people and customers are always informed of progress on their support-related issues. 

Operating hours are 7:30 am to 6:00 pm on a rotating roster, Monday to Friday. While the Head Office is located in South Bank, Brisbane, this role can be based remotely with flexible work arrangements available.

 

 What you will be doing…

  • Application Support 
  • Customer Service Support 
  • Consultancy 
  • Specialist advice 
  • Incident Management 
  • Sales Support 
  • Service Leave Management 
  • Database Administration 

 

About You...

  • Travel Manager / IT Support Desk or Call Centre experience  
  • Strong customer service focus
  • Attention to detail and accuracy in completing tasks  
  • Outstanding written, verbal and presentation skills are required 
  • Extensive experience dealing with difficult or high-pressure situations/negotiation skills 
  • High level analytical and problem-solving skills 
  • Knowledge of the Corporate businesses and how they relate to Flight Centre Travel Group as a whole is desirable 
  • Ability to identify trends to call out problems or recurring requests 
  • Ability to work without supervision to achieve set day-to-day tasks and activities 
  • End-to-end understanding of accounting processes and their application is desirable 

 

Benefits include...

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to Head Office internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun, flexible and inclusive work environment
  • Proud Corporate Social Responsibility platform 
  • Opportunity to attend global functions (Global Gathering 2023 - Bali)

 

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