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M&S Technical Analyst

  • Western Australia, WA, Australia
  • Flight Centre Travel Group
  • Full time

 

Flight Centre Corporate Technology is seeking 2 x  Maintenance & Support (M&S) Technical Analysts to provide maintenance and support of all Corporate Technology applications based in Perth.

M&S’s purpose is to ensure our Operational teams have dedicated experts to help them and their customers get the most out of the tools they use.  This role is in place to provide maintenance and support of all Corporate Technology applications. The role requires strong communication and stakeholder management skills, as they will be required to ensure that our people and customers are always informed of progress on their support related issues. 

 What you will be doing 

  • Application Support 

  • Customer Service Support 

  • Consultancy 

  • Specialist advise 

  • Incident Management 

  • Sale Support 

  • Service Leave Management 

  • Database Administration 

Who you are 

  • Travel Manager / IT Support Desk or Call Centre experince  

  • Strong analytical and problem solving skills 

  • Attention to detail and accuracy in completing tasks  

  • Outstanding written, verbal and presentation skills are required 

  • Extensive experience dealing with difficult or high-pressure situations/negotiation skills 

  • High level analytical and problem-solving skills 

  • Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable 

  • Ability to identify trends to call out problems or recurring requests 

  • Ability to work without supervision to achieve set day to day tasks and activities 

  • Applications supported by Corporate Systems Support  
     

What's in it for you 

Giving Bank & Volunteer Leave 
Online learning, training and support 
Fantastic culture, like no other (Global company) 
Leadership Programmes & further education 
Flexibility to create a work/life balance that suits your needs (hybrid office) 
Employee share scheme Travel discounts, finance arm (home loan advice, financial advisors, accounting advice, health and wellness discounts) 

Apply Now

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