Market Manager, West Coast - Remote, USA

*Successful candidates must reside in California or Las Vegas, Nevada

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees. The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995.  Our purpose is to “open up the world for those who want to see”. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

To learn more about Flight Centre Travel Group please click HERE

About The Opportunity

Market Managers responsibility is to onboard, develop and maintain an assigned portfolio of connected products. You will be responsible for consistently using data specific to your market to ensure best net rate buying across our range of directly curated products. You will decide on activity, promotions and prioritization required to optimize sales and deliver on key performance indicators.

Accountabilities

• Responsible for Global Procurement Network (GPN)’s competitive net pricing position, increasing our range of directly connected products, access to best rates including derived, package path and pre-buy rates. Proactively work towards reducing leakage on directly contracted products, work collaboratively the Distribution team on package curation.
• Collaborate with internal businesses, key stakeholders and supplier partners to deliver product at a price that meet Global Partners customer needs.

• Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
• Build a portfolio of hotel partners by introducing prospective partners to GPN’s marketplace and facilitate their onboarding process
• Working with all Leisure businesses as well as Procurements Streams team to ensure a collaborative approach to delivering on Global Procurement strategy & vision
• Identify and execute new opportunities
• Deliver globally a consistent approach to FIT procurement delivery
• Supplier portal adoption and ongoing support
• Product Availability
• Preferencing & channeling strategy
• Build relationships with key internal and external stakeholders  
• Working collaboratively alongside the Strategic, 3rd Party and Chains discipline
• Maximize access to all available rate types

Key Competencies

• Provide outstanding service internal business partners and external customers
• Focus on customer needs
• Ability to listen and identify opportunities to grow land sales
• Ability to collaborate with senior leadership team and partners
• Understands key business drivers for their Area and contributes to success
• Company/product knowledge
• Entrepreneurial mindset (identifies business opportunities for the organisation)
• Professional/Leadership skills
• Execute effectively, ability to deploy strategy and make strategic decisions
• Foster open & honest communication · Listen actively · Practices information sharing & problem solving
• Considers the needs of the audience and communicates in a fashion that will best meet these needs
• Ability to identify and decipher messages from non-verbal communication
• Aware of language barriers and cultural sensitivities
• Presents ideas & concepts logically and clearly
• Communicate vision, direction and strategies clearly
• Drive change – mobilizes individuals and / or groups to want to change in the same direction
• Focus, align and build effective groups across functions
• Time management
• Professional and friendly in dealing with business partners and external parties
• Builds and sustains productive relationships
• Establishes rapport with partners
• Builds trust in relationships
• Experience in Senior Stakeholder management and relationships
• Takes ownership for successes and failures
• Encourages a sense of enjoyment in the workplace
• Identifies and understands issues, problems and opportunities
• Compares data from different sources to draw conclusions
• Takes actions that are consistent with available facts, constraints, and probable consequences
• Diplomatically uses persuasion and influence to negotiate waivers and favours and other solutions
• Able to learn new systems quickly

Qualifications

• Deep understanding of wholesale product
• Demonstrated ability to improve FCTG profit through supplier negotiations
• Experience in supplier relations
• Proven Leadership in Procurement discipline
• Experience and knowledge of GPN strategies and processes

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion
• Diversity Day: paid leave to observe holiday or cultural celebration of your choice Annual Charity Trip
• DEI education
• Commitment to fair practices such as regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising
  • Employee giving program
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid time off policy 
• National/International Award Nights and Conferences
• Benefits including vision, medical, and dental
• Employee Assistance Program
• 401k program with partial match
• Employee Share Plan
• Global career opportunities in a network of brands and businesses

#LI-REMOTE
Location – Los Angeles, CA or San Francisco, CA or Las Vegas, Nevada

If this sounds like the opportunity you have been waiting for then APPLY NOW.

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com