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National Operations Lead - Live Events

  • New South Wales, NSW, Australia
  • Victoria, VIC, Australia
  • FCM
  • Full time
  • Part time

National Operations Lead - Live Events

*Join one of the world’s largest travel groups 

*Be supported every step of the way, strive for greatness, the world is open to you

Job Purpose:

To support to the Events Leader in effectively leading and managing the live events area with a focus on the workflow and resource management, operational excellence, and development and performance of the team whilst striving to meet or exceed business targets. This role can be based in NSW, VIC or QLD.

This role will work closely with the Head of Events to grow and develop the Live Events team while working towards margin growth where possible to ensure company and team targets are met/exceeded.  

This role will contribute to the decision-making process for strategic business development and growth.

This role is pivotal in ensuring the operational success of the Live Events team through collaboration with project teams to ensure effective management of workflow and team resources.

Accountabilities:

Workflow and resource management

  • Manage the team's personnel requirements ensuring each project is resourced in line with the management fees and/or account segment.
  • Ensure strategic allocation of project teams to provide both consistency for customers and growth opportunities for team members.

Operational excellence

  • Ensure standard project systems and procedures are followed whilst implementing customer / project specific systems, processes, and platforms to ensure accurate and efficient project delivery.
  • Mentoring & training team members in FCM Meeting & Events policy, systems, processes, and platforms. Represent the Independent business and articulate plans and goals to suppliers

Leadership

  • Inspiring, leading and mentoring the live events team.  
  • Collaborate with the Events Leader to recruit, train, develop and mentor the creative services and Live Events team.  

Account management

  • Ability to develop and manage existing customer relationships for consistent and repeat business opportunities.  
  • To assist the Events Leader in growing margin where possible to ensure company and team targets are met/exceeded.  

Project management

  • Oversee and support of event management across all project teams as required.

Key Competencies: 

  • Leadership
  • Motivator
  • Coach and mentor
  • Operational excellence
  • Commercial acumen
  • Product Knowledge 
  • Makes effective decisions
  • Effective Communication
  • Stakeholder management
  • Upholds company philosophies and culture

Qualification:

  • Degree qualified - Desirable 
  • Demonstrated experience in project management within the event management and production industry - Essential (at least 8 years)
  • Experience in leading an operational team - Essential

Benefits on offer! 

  • Paid Parental Leave   
  • Access to ongoing training- Individualised Learning & Development pathway options   
  • Exclusive retail discounts - accessible via our employee-only portal with 350+ of Australia’s leading retailers 
  • Travel discounts including family and friends, health and wellness discounts, financial planning advise and more 
  • Flexibility- Monday to Friday week, business hours – Have your weekends to yourself, (60/40 WFH/Office) 
  • Brightness of future - career opportunities in a network of brands and businesses across the global - we promote from within    
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.    
  • Monthly awards nights, social team building events, and opportunity to attend global conference (Las-Vegas 2022 )    
  • Sustainability - The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment, visit our CSR Page. 
  • Proud Corporate Social Responsibility platform 

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals. Our spirit of egalitarianismirreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way 

Sound like a good fit for you? Apply now. 

 

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