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Operations Analyst

  • Queensland, QLD, Australia
  • Global Land Supply
  • Full time

About the Business 

Global Land Supply is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

 

About the Opportunity

The Systems Change Management team collaborate with key business and technical personnel to implement customer-centric solutions. The Operations Analyst will work with Systems Support, the Product Management & Engineering team and vendor resources to research, evaluate, document, test and implement non-development solutions that enhance the value of Global Land Supply (GLS). Through these efforts, the Operations Analyst will help Flight Centre Travel Group (FCTG) leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis.

Location: Brisbane Head Office, South Bank

 

What You Will Be Doing:

  • Onboarding new systems into the GLS Systems Support Team
  • Platform release readiness to handover to the GLS Systems Support Team
  • Implementing business change (non-development)
  • Build and maintain strong Relationships
  • Showcases and training of the systems/ business changes to the relevant business & support teams
  • Serve as a Subject Matter Expert
  • Business Analyst tasks of ensuring the requirements of the customer/vendor and scope of the change/system are analysed, understood and documented
  • Implementation solutions are documented and handed over internally to BAU seamlessly
  • All configuration changes are tested, assessed for risk and documented

 

What You Will Need:

  • Minimum one years’ experience in an environment requiring:
    • Capture of information, active listening, etc
    • Dissemination of information via written communication
    • Organising and chairing meetings with business representatives
  • Exposure to travel systems (e.g. Sabre, HELiO, Calypso, ResMan, etc) in order to understand of the complexities of global booking systems
  • TravelBox systems knowledge highly desirable
  • Experience of large organisations and project environments with an understanding of the use of IT systems in business operations
  • Experience working as a representative of a system, process, or business, such that the candidate can be authoritative on a subject to peers and senior management
  • Sound knowledge of Microsoft Office applications
  • Travel industry experience an advantage

 

About the Benefits

  • Work with Australia’s largest travel retailer
  • On target earnings of $71 k p.a. + super
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Ongoing training and personal development
  • Discounted financial and health services
  • Access to our internal 24/7 gym 
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

Apply Now

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