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Operations Analyst (Supply) - Systems Change Management

  • Queensland, QLD, Australia
  • Global Supply
  • Full time

We are seeking a dynamic team player to work with business and technical resources to implement changes to business processes and systems.

Who are We?

Global Land Supply (GLS) is Flight Centre Travel Group’s (FCTG) global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, Liberty Travel and GoGo Worldwide Vacations.

The GLS Systems Change Management team works to collaborate with key GLS teams, vendors and technical personnel to implement internal customer-centric solutions that help GLS move forward and grow their business.

Job Purpose:

To work with internal FCTG stakeholders and Vendors to research, evaluate, document, test and implement business and system changes to existing functionality to enhance the value of the GLS product offering and ensure successful operational outcomes are achieved.

Through these efforts, the Operations Analyst will help FCTG leverage new and existing technologies to improve the efficiency of service delivery and the effectiveness of information analysis.


What You Will Be Doing:

  • Onboarding new travel systems and applications
  • Platform Release Readiness and handover to Production Support
  • Implementing business change (non-development)
  • Ensuring the requirements of the business/vendor and scope of the change/system are understood, assessed for risk, tested and documented
  • Showcase and Training of the system/business changes to the relevant Business and Support teams


What You Will Need:

  • Minimum two years’ experience in an environment requiring the transfer of complex information, including:
    • Capture of information, active listening, etc
    • Dissemination of information via written communication
    • Organising and chairing meetings with business representatives
  • Experience of large organisations and project environments with an understanding of the use of IT systems in business operations
  • Exposure to travel systems thereby understanding the complexities of global booking systems (knowledge of FCTG travel management systems, including TravelBox, is desirable)
  • Minimum one years' experience working as a representative of a system, process, or business, where you were authoritative on a subject to peers and senior management


What's in it for You:

  • Work with Australia’s largest travel retailer
  • On target earnings of $76 k p.a. + super
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Find our full list of benefits here:

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