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Operations Support (Expressions of Interest)

  • Kuala Lumpur, Malaysia, Selangor, Malaysia
  • Singapore
  • FCM
  • Full time

About the Opportunity

At FCM, our aim is to make the complex simple. Starting your career with FCM in an Operations Support role, you will get training and development across our service models and innovative technology solutions. This is the perfect place to launch your career and have exciting future options!

Day to day your tasks will vary and include assisting our corporate travel consultants on clients business travel enquiries,  arranging  air, car, hotel, and ground transportation reservations, or assisting our clients  to onboard to our technology platform.

Job Responsibilities:

  • To provide quotations for the sales team.
  • To assist clients with budget planning/quotation.
  • To liaise with visa centre on visa & health checks for travel. 
  • To work with respective countries to obtain quarantine requirement & quarantine hotel arrangements.
  • To assist team to check on data reports.
  • To assist with invoicing.
  • To run alert reports and contact affected passengers.
  • To run User Acceptance Testing for national clients
  • To run User Acceptance Testing with GDS team.
  • To work with OBT support / troubleshooting

Additional duties

  • To assist and back up our travel consultants coverage when critical.
  • To run alert reports to affected pax and support to contact clients (it's critical alert within 24hrs, the team will need to call passenger immediately)
  • Process refunds and send credit note to customers.
  • Unused Ticket tracking and reporting.
  • Part of GDS team UAT testing group
  • Bill back follow up with hotel, including adding new invoice for bill back if required
  • Raising tickets for res data and MIS errors.


  • Fresh graduates are welcome
  • Strong ability to listen and communicate verbally and in writing in English
  • Able to produce clear, well written business emails
  • Positive and friendly attitude
  • Acts with honesty and integrity
  • Organized, with a strong attention to detail
  • Willingness to work a flexible schedule and occasional overtime when needed
  • Desire to learn, develop and grow a career with a leading MNC.

In return for your hard work, you will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

  • We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
  • Travel perks - you'll have access to plenty of industry discounts to ensure you continue to broaden your horizons
  • Career opportunities - as a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or in one of our 2,500 plus offices around the world.

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!

Apply Now

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