Collage, Poster, Advertisement, Person, Photo Booth

ProHub Team Member

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About the Role

This is a unique role that requires a dynamic individual with a passion for the support of our consultants, and ultimately customers, and the sale of product (land, sea & Global Land Supply), airfares and problem solving.

The Team Member of the ProHub team will be required to support our consultant centre of excellence and deploy the overall Product Strategy of Flight Centre Travel Group (FCTG).

What You'll be Doing

(All Leisure & Corporate brands)

  • Booking maintenance escalations
  • Post departure risk escalations
  • Crisis support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Chargeback investigations
  • Troubleshooting
  • ​Risk Mitigation
  • ​Strategy alignment
  • ​Fare advice
  • ​Supplier relations for waivers and favours
  • Air Knowledge articles

What You'll Need

  • Minimum 3 years travel industry experience is essential
  • Minimum 12 months' experience in a leadership role
  • Exposure to travel booking systems
  • Extensive product knowledge (Air, Land & Cruise)
  • Fares & ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill

About the Benefits

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun, flexible and inclusive work environment
  • Proud Corporate Social Responsibility platform

 

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application

 

Recommended Jobs

Domain Cloud Architect

510743 New Malden Greater London United Kingdom New Malden, Greater London, United Kingdom Flight Centre Travel Group Information & Technology
At Flight we believe that good things come to those who wait, and when travel opens up, it's going to be worth it.

Campaign Executive

510840 Auckland, Central Auckland New Zealand Auckland, Central, Auckland, New Zealand Marketing Marketing, Web, Creative & UX
We have a fantastic opportunity for a Campaign Executive to join our dynamic and successful in-house Marketing team.

Not right for you?

Sign up to job alerts!

Not You?

Thank you