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ProHub Team Member

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About the Role

This is a unique role that requires a dynamic individual with a passion for the support of our consultants, and ultimately customers, and the sale of product (land, sea & Global Land Supply), airfares and problem solving.

The Team Member of the ProHub team will be required to support our consultant centre of excellence and deploy the overall Product Strategy of Flight Centre Travel Group (FCTG).

What You'll be Doing

(All Leisure & Corporate brands)

  • Booking maintenance escalations
  • Post departure risk escalations
  • Crisis support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Chargeback investigations
  • Troubleshooting
  • ​Risk Mitigation
  • ​Strategy alignment
  • ​Fare advice
  • ​Supplier relations for waivers and favours
  • Air Knowledge articles

What You'll Need

  • Minimum 3 years travel industry experience is essential
  • Minimum 12 months' experience in a leadership role
  • Exposure to travel booking systems
  • Extensive product knowledge (Air, Land & Cruise)
  • Fares & ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill

About the Benefits

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun, flexible and inclusive work environment
  • Proud Corporate Social Responsibility platform


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