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Product Analyst - Reporting & Analytics

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About your opportunity...

The Product Analyst is responsible for understanding and quantifying the behaviour of users of our technology products, assisting product managers to effectively prioritise enhancements. The role requires strong communication and analytical skills as they will need to work with multiple stakeholders and explain potentially complex research outcomes.


What you will do...

  • Executes generative research in order to find opportunities for innovation in systems, products and services
  • Collects and analyses data related to people’s behaviours, needs, and opinions
  • Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions
  • Contributes to selection of the user research approaches for projects and initiatives
  • Supports adoption of agreed approaches
  • Contributes to the development of organisational methods and standards for user research
  • Facilitates input from users and stakeholders
  • Investigates operational requirements, problems, and opportunities, seeking solutions through improvements in automated and non-automated processes
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems
  • Works with stakeholders, to identify potential benefits and available options in defining acceptance tests
  • Applies standard techniques to support the specification of measures and the collection and maintenance of data for measurement
  • Generates, produces and distributes reports
  • Uses measurement tools for routine analysis of data
  • Identifies and implements improvements to data collection methods
  • Identifies and describes the user objectives for systems, products and services
  • Identifies the roles of affected stakeholder groups
  • Defines the required behaviour and performance of the system, product or service in terms of the total user experience, resolving potential conflicts between differing user requirements
  • Specifies measurable criteria for the required usability and accessibility of the system, products and services


Who you are...

  • Strong analytical and problem solving skills
  • Attention to detail and accuracy in completing tasks
  • Outstanding written and verbal skills are required
  • Professional and respectful in dealing with stakeholders
  • Ability to build trust in relationships
  • Knowledge of the Corporate businesses and how they relate to FCTG as a whole is desirable
  • Outstanding time management and organisational skills applied to managing workload, deadlines and deliverables.
  • Ability to plan and prioritise own work and set clearly defined objectives 
  • Ability to work under pressure
  • Degree qualifications in relevant discipline (desirable)
  • Travel industry experience (desirable)
  • Product management experience (desirable)
  • Business analysis experience (desirable)


Benefits include...

  • Generous remuneration structure 
  • Travel discounts, in-house financial and health services, option to access to internal 24/7 gym 
  • Global career opportunities in a network of brands and businesses 
  • Ongoing training and development 
  • Regular awards nights, conferences, social events, and the opportunity to attend global awards internationally (Las Vegas in 2019) 


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