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Product Load Executive

  • Siem Reap, Siem Reap Province, Cambodia
  • Discova
  • Full time

Product Load Executive

  • Do you love data accuracy and quality control?
  • Have you a talent for extracting, transforming and loading data?
  • Are ready to build and lead a high performing team?

If this excites you then read on!

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years’ experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

About the Opportunity
Discova is looking for a Product Loading Executive to join the team in Siem Reap, Cambodia. Your role is to manage a high performing product loading that have assigned. You will be responsible for the accurate load and maintenance of products in Discova’s system and ensure that a one best way of load is followed through. This includes all product types, hotels, transfers, sightseeing day trips, pre-packaged tours, cruise etc. The role is suited to someone with a high attention to detail, experience in managing teams (including virtually) and an excellent communicator.

Key Responsibilities:

  • Ensure product load is done accurately and to the agreed one best way across the company to optimize output.
  • Review reporting requirements to assist in both Review reporting requirements to assist in both accuracy of the load and analyzing data to improve efficiencies.
  • Manage workflow of incoming contracts, specials and promotions to increase speed to market.
  • Uploading correct hotel & supplier rates, contracts & promotions into the system in a timely manner.
  • Ensure contract rates/information; promotional deals and allotment are updated accurately on all platforms: Tourplan/Webconnect/Tocco/Hotelhub.
  • Responsible for training (face to face and virtually) on the load of products and any new process related to the load to team members but also other departments. 
  • Taking direction from the Content and Connectivity Manager and Product Load Team Leader ensure that the load team support all connectivity projects.
  • Thrive in an environment where the research, testing and implementation increases productivity and reduces risks and operating costs.
  • Professional and friendly in dealing with internal business and external suppliers.
  • Collaborate with the key business and technical business partners to successfully implement processes and outcomes within each project.


About you:
The Essentials:

  • 3 years related work experience in travel/tour industry
  • Good command of both written and spoken English
  • Experience working in an environment requiring the transfer of complex information, including: Capture of information, active listening etc.
  • Dissemination of information via written communication
  • Exposure to travel systems such that there is an understanding of the complexities of global booking systems
  • Experience with large organizations and project environments
  • Experience working as a representative of a system, process, or business, such that the candidate can be authoritative on a subject to peers and senior management.


The Skill and Attributes:

  • High proficiency with Microsoft Office applications, notably excel.
  • Tourplan front and back office system/s knowledge (preferable)
  • Results Orientated and high attention to details.
  • Excellent communicator to a diverse range of people (team members, leaders). Solution focused and great at problem solving.
  • Able to work independently and within a team assisting team members to help everyone achieve results.
  • Flexible rotating roster that may include late nights, weekends and early mornings and flexible with uncertainties/changing priorities and under pressure.
  • Willing to travel on business when required.
  • Personally, aligned with Discova’s company purpose and values.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!

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