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Product Load Team Leader

  • Liberia, Costa Rica, Guanacaste Province, Costa Rica
  • Cancun, Quintana Roo, Mexico
  • Discova
  • Full time

Product Load Team Leader

  • Do you love data accuracy and quality control?
  • Have you a talent for extracting, transforming and loading data?
  • Are ready to build and lead a high performing team?

If this excites you then read on!

About the Opportunity
Discova is looking for a Global Product Load Team Leader to join the team. As a key member of the product leadership team, your role is to lead a high performing team, that will be responsible for the accurate load and maintenance of products in Discova’s system and ensure that a one best way of load is developed and followed through. The role is suited to someone with a high attention to detail, experience in managing teams (including virtually) and an excellent communicator. Experience in working with travel booking systems (preferably Tour Plan) is a key requirement.

Key Responsibilities:

  • Work with the team to design and document the current and new load process.
  • Ensure load consistent across the global and meeting accurately criteria.
  • Review reporting requirements to assist in both accuracy of the load and analyzing data to improve efficiencies.
  • Manage workflow of incoming contracts, specials and promotions to increase speed to market.
  • Uploading correct hotel & supplier rates, contracts & promotions into the system in a timely manner.
  • Leverage new technologies to improve the efficiencies across our business and act as the expert of their department across the brand
  • Collaborate closely with the DMS team, Product teams, Tourplan, and other departments to understand the full functionality of the systems used. Collaborate with the key business and technical business partners to successfully implement processes and outcomes within the project.
  • Professional and friendly in dealing with internal business and external suppliers.
  • Responsible for training (face to face and virtually) on the load of products and any new process related to the load to team members but also other departments. 
  • Create an inspiring team environment with an open communication culture. Lead by example in behaviour, attitude and performance.

About you:
The Essentials:

  • At least 5 years in the travel industry
  • A strong eye for detail and accuracy
  • Adept at being able to articulate the benefits of our own process both in writing and verbally.
  • A high level of both written and spoken English and Knowledge of local language would be an advantage.
  • An experienced and confident presenter.

The Attributes:

  • Understanding of the consumer behaviours in tourism.
  • Attention to details and preciseness in maintaining record and database.
  • Well-developed and problem-solving skill.
  • Customer centric with commitment to high standards of service delivery.
  • Solid collaboration and communication skill (verbal and written).
  • Fluent in English and Spanish laugages. 
  • Strong interpersonal and presentation skills across culture.
  • Willing to travel on business extensively.
  • Proficient with Microsoft Office applications.
  • Flexible with uncertainties/changing priorities and under pressure.                                      

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years’ experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.

Get in touch now and Discova a world of possibilities!


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