Product Manager OBTs - Americas

Job Purpose:

Reporting to the SVP Corporate Technology Americas, the Online Booking Tool Product Owner is responsible for the delivery, launch and deployment of features and enhancements of OBTs across the region.

This role will work with global and regional product and development teams to assist in managing priorities, senior stakeholders to define the customer needs, marketing to outline the customer proposition and local business to launch and deploy the products and features. This encompasses all Americas/LATAM markets where the product is utilised. Ultimately this person is responsible for the end to end delivery of the product in those markets

Key Competencies

• Needs to be proactive and must be able to work autonomously
• Forward thinking, anticipate problem areas and take steps to improve
• Demonstrates excellent open and honest communication with team members and Stakeholders. Must be able to adapt to and help others to embrace change.
• Able to use strategic planning methods to ensure the products meets customer needs
• Able to juggle several responsibilities competently. To manage your time effectively, in order to maximise efficiency and productivity
• Able manage multiple work streams and stakeholder requirements

Responsibilities

• Work with SVP Corporate Technology to successfully define OBT product features and customer value propositions
• Work with local markets to understand specific requirements, especially in terms of content
• Speak to local sales, AMs and customers to guide and develop OBT products
• Project manage delivery of features for Regional Roadmap with Tech Product Team
• Work with marketing to manage local launch and incremental product and feature releases
• Work with local market organise necessary training, communication and change management
• Engage with local sales and AM to ensure clear and engaging sales message and customer/product story
• Develop detailed understanding of the various OBTs and the key differences
• Understand OBT partner processes and technical support systems
• Maintain functionality matrices and other OBT specific documentation
• Manage and clearly communicate progress, risks and delivery to SVP Corporate Technology
• Nurture relationship with OBT partners and support teams
• Proactively and effectively communicate with multiple teams to achieve key deliverables

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
  • Employee giving program
  • Annual Charity Trip
  • Office Environmental Program
  • 1 Volunteer Day per Calendar Year

Location – Remote, Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca