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Website and Ecommerce Manager

  • Queensland, QLD, Australia
  • Travel Money Group
  • Full time

 

We are looking for an experienced Product Owner – Ecommerce to join the Travel Money Group team.

You’ll be working closely with our Head of Customer - Marketing and Technology to manage and enhance our Ecommerce offering to create a friction-less customer experience across the business. This will include delivery of Travel Money Group’s largest Ecommerce project to bring a best-in-class online retail offering, while also enhancing Travel Money Group’s websites and mobile app.

At the Travel Money Group we’re a bunch of passionate people who specialise in their fields. At the heart of everything we do is a desire to have fun, we strive to create collaborative working environments, where inclusion and diversity is celebrated.  If you live and breathe websites and advocating for the customer's voice, please apply!

 

Key Responsibilities:

 

  • Actively participate in website and ecomm product discovery activities
  • Set and report on key website targets such as online sales targets, profit, traffic, conversion, etc
  • Plan campaigns and consumer offers to drive online sales
  • Contribute to the wider strategic vision, roadmap and growth opportunities for our business, with a focus on our Ecommerce offering
  • Work closely with stakeholders to create and maintain a feature enhancement backlog according to business value or ROI
  • Prioritise delivery processes to ensure that the development team is clear on what to work on next
  • Gather and document business (non-functional) and technical requirements
  • Assess value, develop cases, and prioritise stories, epics and themes to ensure work focuses on those with maximum value that are aligned with business strategy
  • Lead the planning for website release plans and set the expectation for delivery of new functionality timelines
  • Provide an active role in mitigating impediments impacting successful team completion of release/sprint goals
  • Research and analyse the market, the users, and the roadmap for the systems
  • Keep abreast with Agile/Scrum best practices and new trends
  • Be available to assist where needed the customer support agents (eg customer reviews)
  • User acceptance testing of system upgrades and enhancements to ensure delivered solutions meet strict quality assurance standards, including thorough documentation of test scenarios and outcomes
  • Identify and quantify opportunities to improve the customer’s online experience
  • Build, maintain and facilitate training for front-line staff on Ecommerce systems, including release updates


Required Experience and Attributes:

 

  • Basic technical competency in use of web-based applications
  • Experience in one or more project management methodologies with a preference on agile (Scrum)
  • Experience in managing an Ecommerce website, particularly in a retail environment
  • Experience driving towards sales targets online and optimizing the sales funnel
  • Ability to work with technical teams to translate requirements into solutions
  • Excellent problem solving, issue resolution and technical incident management
  • Proven experience in providing outstanding customer service to customers internal and external with a friendly approachable attitude
  • Excellent communication skills
  • Ability to communicate professionally & effectively with all stakeholders
  • Thrives in a collaborative environment
  • Can work autonomously, troubleshooting problems on your own

 

Desirable Experience and Attributes:

 

  • Previous experience in Travel, Currency Exchange or Retail industry

 

Lets skip to the good part:

 

  • Flexible work environment (Hybrid), work from home or our Global Head Office in South Bank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  
 

Who we are:  

Proud to be part of the Flight Centre Travel Group (FCTG) family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way   

 

FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable

 

 

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