ABOUT THE OPPORTUNITY

We are on the hunt for an enthusiastic Product & Technology Support Agent.

You’ll be working closely with our Head of Customer - Marketing and Technology and Technology Product Owners to provide timely and effective support to retail staff, and work to create a friction-less customer and consultant sales experience across the business.

Situated in Flight Centre’s HQ, complete with rooftop dining and drinks, 24/7 gym, direct access to South Bank train and busway stations and the South Bank precinct just across the road, we offer perks and company culture that are second to none. 

What you'll be doing...

• Support for front-line staff including retail point-of-sales systems and in-store technology (eftpos terminals, phones, printers, etc)
• Analyse and report on trends with application and product support
• Identify and quantify opportunities to improve the retail sales experience and end user experience based on reporting trends
• Assist with customer support for applications including responding to and escalating customer feedback, questions and complaints in a timely manner
• Assist with user acceptance testing of system upgrades and enhancements to ensure delivered solutions meet strict quality assurance standards, including thorough documentation of test scenarios and outcomes

Let’s skip to the good part…

• Situated in Flight Centre's HQ at South Bank, complete with rooftop dining and drinks
• Travel discounts including family and friends, health and wellness discounts (myBenefits), access to internal 24/7 gym   
• Brightness of future - career opportunities in a network of brands and businesses across the global   
• Monthly awards nights, social team building events, and opportunity to attend global conference (Vegas 2022)   
• Access to a world-class Employee Assistance Program for staff and family  
• Corporate Health Discounts - exclusive discounts on health insurance plans for you and your family with our partner, BUPA. 
• Financial Planning – manage all your finances, from your monthly budget to tax returns and mortgage broking, using our in-house team of Moneywise financial planners 
• We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green. 

What you can bring to the role...

• Technical competency in use of web-based applications
• Excellent problem solving, issue resolution and technical incident management
• Proven experience in providing outstanding customer service to customers internal and external with a friendly approachable attitude
• Excellent communication skills, both written and verbal
• Ability to communicate professionally and effectively with all stakeholders, on all levels
• Thrives in a collaborative environment
• Can work autonomously, troubleshooting problems on your own
• A highly organised nature with high attention to detail
• Good understanding of point of sale (POS) systems
• Previous experience in Travel or Currency Exchange industry is an advantage

We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.