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ProHub Fulfilment, Content, Offshoring and Comms Leader

  • New South Wales, NSW, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia

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  • Flight Centre Travel Group
  • Full time

About the Opportunity

This role is responsible for overseeing the Business Improvements team; this role has a high focus on using leadership skills to drive solutions amongst a variety of stakeholders, ensuring that offshore and system uptake is always at a maximum and that product communications are effective, timely and relevant.

What you will be doing:

  • Drive a strong vision and focus for your team
  • Team development and retention of team members, ensuring all team members have a development plan in-line with their brightness of future
  • Advocate global supply and selling partners’ business strategies
  • Maintain and manage internal and external stakeholder relationships  (national and global)
  • Review, Quality Assurance and development of outsourced operations
  • Maintain strong relations with preferred suppliers
  • Manage business escalations and prioritisation with appropriate teams  and businesses
  • Crisis support and crisis management
  • Lead the team in developing processes to increase productivity and efficiencies through discover, design and deploy of system and/or processes
  • Leads and sets an example in the roles and responsibilities of ProHub Business Improvement Managers, including:- management of offshore partners; system admin and maintenance; automation management; process  design; project management; business analytics; understanding and communicating stakeholder impacts; working with SMEs to effectively transition new work to offshore partners and automation solutions


What you will need:


  • 5 years + travel industry experience
  • 3 years + leadership experience
  • Extensive supply product knowledge (air, touring, hotels, cruise)
  • Ability to multi-task across multiple streams and handle competing  priorities
  • Exceptional communication and negotiation skills – utilising a wide range  of channels
  • Problem-solving and root cause identification skills
  • Stakeholder engagement
  • Strong understanding of Leisure &/or Corporate Travel systems booking  flows
  • Strong understanding of Supply including content distribution, fulfilment  and systems

Added Advantage

  • Multi GDS knowledge
  • Ticketing knowledge
  • Content load and distribution
  • Project management

The business hours are Monday to Friday from 8:30 am to 5:30 pm.

The team is based in Brisbane HQ with flexible/interstate HQ options available.

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