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ProHub Team Member

  • Australian Capital Territory, ACT, Australia
  • New South Wales, NSW, Australia
  • Northern Territory, NT, Australia
  • Queensland, QLD, Australia
  • South Australia, SA, Australia
  • Tasmania, TAS, Australia
  • Victoria, VIC, Australia
  • Western Australia, WA, Australia
  • Flight Centre Travel Group
  • Fixed Term Contract
  • Full time

About the Opportunity

This is a unique role that requires a dynamic individual with a passion for the support of our consultants (and ultimately customers) and the sale of product (GDS, land, sea, Global Land Supply), airfares and problem-solving.

The Team Member of the ProHub team will be required to support our consultant centre of excellence and deploy the overall Product Strategy of FCTG.

There are permanent and 6 month parental leave cover positions available.

What you will be doing:

  • Booking maintenance escalations
  • Post departure risk escalations
  • Crisis support
  • Quality assurance of outsourced tasks
  • Escalation of product gaps
  • Supplier notification handling
  • DIY content creation
  • Chargeback investigations
  • Troubleshooting
  • Risk mitigation
  • Strategy alignment
  • Fare advice
  • Supplier relations for waivers and favours
  • Air Knowledge articles

What you will need:

  • 3 years travel industry experience
  • 1 year Leadership experience
  • Extensive product knowledge (GDS admin, Air, Land & Cruise)
  • Fares & ticketing knowledge
  • Ability to handle high volume of enquiry and manage multiple enquiries at any given time
  • Exceptional communication and negotiation skills – utilising a wide range of channels
  • Problem-solving and root cause identification skill

Hours: 8:30 am to 5:30 pm Monday to Friday with flexible/remote options available

Apply Now

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