This is a unique role that requires a dynamic individual with a passion for the support of our consultants (and ultimately customers) and the sale of product (GDS, land, sea, Global Land Supply), airfares and problem-solving.
The Team Member of the ProHub team will be required to support our consultant centre of excellence and deploy the overall Product Strategy of FCTG.
There are permanent and 6 month parental leave cover positions available.
What you will be doing:
Booking maintenance escalations
Post departure risk escalations
Crisis support
Quality assurance of outsourced tasks
Escalation of product gaps
Supplier notification handling
DIY content creation
Chargeback investigations
Troubleshooting
Risk mitigation
Strategy alignment
Fare advice
Supplier relations for waivers and favours
Air Knowledge articles
What you will need:
3 years travel industry experience
1 year Leadership experience
Extensive product knowledge (GDS admin, Air, Land & Cruise)
Fares & ticketing knowledge
Ability to handle high volume of enquiry and manage multiple enquiries at any given time
Exceptional communication and negotiation skills – utilising a wide range of channels
Problem-solving and root cause identification skill
Hours: 8:30 am to 5:30 pm Monday to Friday with flexible/remote options available
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A great Brightness of Future is one of the number one reasons that people choose to work at Flight Centre. Is it time for you to take the next step in your career? Then look no further this is the role for you.
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