At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!
As the Service Desk Regional Leader for Flight Centre you'll be responsible for managing the Service Desk Team and will ensure the smooth operation and alignment with the business objectives. You will work as part of our fast paced and vibrant Managed Services, Service Desk, interacting with the Service Desk team to deliver a great service to our customers, while ensuring that an appropriate technical support framework is in place. As the Service Desk Regional Leader will work closely with other Service Desk Regional Leaders in the Service Operations Area to ensure that the customers issues receive the appropriate priorities.
If you have highly effective skills in communication and customer service with the ability to network and maintain relationships with other Leaders within IT and the Business, please apply!
Day to day:
Let's skip to the good part...
Who we are:
Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.
Our spirit of egalitarianism, irreverence and ownership defines the way we behave. These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way
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