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Reservations Executive

  • Bangkok, Thailand, Bangkok, Thailand
  • Discova
  • Full time

Reservations Executive

Discova…

 is on the lookout for a motivated, people-oriented Reservations Executive to join our global team!

About the Opportunity

As a member of the Reservations team, the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally, the role will be responsible for fulfilling booking logistics, handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure, exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

Your main responsibilities are:  

  • Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
  • Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
  • Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
  • Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures

 About you

The Essentials:

  • A degree in tourism and hospitality would be an advantage
  • Fluent in national local language, and intermediate to advanced level of written and spoken English

The Attributes:

  • Well-developed problem-solving skills
  • Customer centric with commitment to high standards of service delivery
  • High attention to detail and strong time/priority management skills
  • Able to work independently or in a team environment
  • Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
  • Ability to work with uncertainties/changing priorities and to remain calm under pressure
  • Willing to travel on business when required 
  • Personally aligned with Discova’s company purpose and values
  • Proficient with Microsoft Office applications

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!

 

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