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Reservations Executive

  • Hanoi, Vietnam, Ha Noi, Vietnam
  • Discova
  • Full time

Reservations Executive

  • Do you thrive on being meticulous and methodical?
  • Is there nothing more satisfying to you than following efficient, well-organised procedures?
  • Do you want to work as part of a growing, global company?

Then we want to hear from you!

About the Opportunity
Discova is looking for a Reservation Executive to join the team in Hanoi, Vietnam. As a Reservations team member, the Reservations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Reservations Executive will partner with the Reservations Team Leader to execute the operational standards and requirements that will drive customer satisfaction and productivity.

This will involve delivering best-in-class service and memorable local experiences for the customer. Operationally, the role will be responsible for fulfilling the booking logistics, handling operational issues, and continually providing feedback to management on risks and possible improvements to our operations.

Key Responsibilities:

  • Effectively cooperate with OPS and Fleet, Product, Sales, Customer Experience and Suppliers for seamless daily operations.
  • Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on the reservations system in an accurate and timely manner.
  • Handling and making reservations of accommodation, air tickets, train tickets, suppliers, restaurants, transport, and all services included in packages (except tour guides).
  • Ensure accuracy and timeliness of monthly invoices to overseas agents and payment collection in due time.
  • Ensure all details of itineraries are entered into the system correctly and reconfirm every aspect of the booking before passing on documents to Agents and information to the Sales team.
  • Ensure 24/7 support on the ground for clients’ complaints and incidents.
  • Ensure you maintain up to date with product knowledge and understand Discova’s offerings while engaging with upskilling opportunities.

A full job description will be shared with interested applicants.

About you:
The Essentials:

  • Degree in Tourism and Hospitality is an advantage.
  • Fluent in local and intermediate to advanced level of written and spoken English.

The Skills and Attributes:

  • Well-developed problem-solving skills
  • Customer-centric with a commitment to high standards of service delivery
  • High attention to detail & strong time/priority management skills.
  • Able to work independently or in a team environment.
  • Flexible mindset when working – juggling responsibilities efficiently when needed
  • Willing to travel on business when required.
  • Proficient with Microsoft Office applications.

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!


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