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Sales and Reservations Executive

  • Bangkok, Thailand, Bangkok, Thailand
  • Discova
  • Full time

Sales and Reservations Executive

Discova… is searching for an industrious, collaborative Sales and Reservations Executive to join our global team!

 

About the Opportunity

As a member of the Discova team, the Sales & Reservations Executive is part of a passionate, high performing team who are committed to consistently delivering an outstanding customer service and sales experience to our partners and their clients. You’ll fit right in if you’re full of friendly energy and are eager to exceed individual and team sales targets.

 

Your main responsibilities are:  

  • Service all internal and external enquiries professionally and efficiently within 24 hours or according to business needs with consistent follow up to ensure higher conversion
  • Resolve all agent service issues to the end customer’s satisfaction with appropriate corrective, preventive measures and in a timely manner
  • Ensure all bookings, passenger details, logistics information, internal notes and supplier notes updated in the systems in an accurate and timely manner
  • Collaborate on product developments for key accounts and new business opportunities in conjunction with the Sales & Reservations Manager, CM and Product, to ensure our offering is differentiated and competitively priced
  • Drive the business and team members to success using our vision and business plan as a guide

 

About you

The Essentials:

  • A degree in tourism and hospitality is an advantage
  • Fluency in both written and spoken English is required, other European languages would be an advantage
  • Management training or experience in leading teams is desirable

 

The Attributes:

  • Well-developed problem-solving skills
  • Customer centric with commitment to high standards of service delivery
  • Strong collaboration and communication skills (both verbal and written)
  • High attention to detail and strong time/priority management skills
  • Strong interpersonal and presentation skills across cultures
  • Enjoys and thrives working both independently and in a team environment
  • Comfortable adapting to uncertainties/changing priorities and able to remain calm under pressure
  • Comfortable with a flexible, rotating roster
  • Willing to travel on business when required 
  • Proficient with Microsoft Office applications
  • Personally aligned with Discova’s company philosophy and vision

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.


Get in touch now and Discova a world of possibilities!

 

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