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Salesforce Administrator

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About your opportunity... 

Flight Centre Travel Group are looking for a skilled and motivated Salesforce Administrator to investigate and resolve level 3 support cases within a business SLA, whilst supporting users of the Salesforce platform. Reporting to the Salesforce Regional Enablement Lead, you will also actively analyse and support the deployment and development of the platform. 


What you will do...

  • Work with members of the Brisbane Lighthouse team to ensure the best solution is sought and implemented for any existing or future builds
  • Ensure design meets user and business needs
  • Build requirements where configuration is required
  • Work on R&D prototyping around larger infrastructure solutions within Salesforce
  • Troubleshoot and investigate salesforce code such as Visualforce pages and lightning aura components, Apex classes, controllers, and triggers, in and articulate change requests to the platform developers 
  • To configure and develop the platform in line support requirements, within the existing governance framework
  • Support in development and deployment of new business processes and platform features by working with the global project/technical teams
  • Be part of a technical rotation into the technical to maintain and develop technical skills in line with Brightness of future (BOF) needs
  • Facilitate level 3 change requests to existing functionality such as system integrations with 3rd party tools, custom fields, custom objects, page layouts, record types, user roles/profiles, workflow/processes and flows etc. 
  • Fulfil and resolve technical support requests within a global case SLAManage global case queues to ensure adequate support coverage and handling of support casesWhere necessary escalate cases to the global project/technical teams.
  • Maintain and understanding new & existing global features, processes & automation to better support front end userand maintain 3rd party integrations with tools such as Eloqua, Conga, DocuSign, Clicktools & Demand Tools, Outreach, Zoom Info and PowerBI etc as required
  • Develop strong relationships with FCTG corporate users and the global salesforce teams
  • Attend and participate in weekly Global Product Enablement calls to ensure global alignment, some of which may be out of hour


Who you are... 

  • Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
  • Know how to embrace conflict to achieve a win/win outcome for all parties involved
  • Knows how to use available resources to solve problems
  • Ability to see outside the square when overcoming problems
  • Analyses numerical data and all other sources of information
  • Makes rational judgments from the available information and analysis
  • Minimum 5 years’ experience in administration
  • Salesforce Administrator, Advanced Administrator, Platform App Builder desirable
  • It would be desirable to have experience in 3rd Party tools in the salesforce ecosystem such as Conga, DocuSign, Clicktools, Jitterbit or a Marketing Engine (Eloqua/Marketo/Pardot/Marketing Cloud etc.)
  • Takes ownership for success and failures
  • Demonstrates a belief in the FCL Philosophies
  • Exhibits passion for their business and company


What’s in it for you...

  • Generous remuneration structure and Employee Share Scheme
  • Travel and Accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip Facility
  • Ongoing training and professional development
  • Flexible working environment, with WFH options available
  • Brightness Of Future: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
  • Global career opportunities in a network of brands and businesses
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs


Who we are...

At Flight Centre Travel Group, our vision is to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. Together, we are a family.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their Brightness of Future.

We DREAM BIG through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative solutions that delight our customers. 

We reward valuable contributions and efforts to our company, and work collaboratively to achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism. 


FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable


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