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Salesforce, Head of Global CRM Technology - Remote, Canada

  • Alberta, Canada
  • British Columbia, Canada
  • Manitoba, Canada
  • Newfoundland, Newfoundland and Labrador, Canada
  • Nova Scotia, Canada
  • Ontario, Canada
  • Quebec, Canada
  • Saskatchewan, Canada
  • Flight Centre Travel Group
  • Full time

Salesforce, Head of Global CRM Technology

FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With the Salesforce platform as the foundation of these solutions, our Head of Global CRM Technology is responsible for managing our world class CRM technology team

FCTG runs large Salesforce implementations integrated with a number of third party applications. The successful applicant will combine in-depth business understanding and hands-on technical know-how to drive our CRM strategy and delivery excellence enabling new business capabilities that will allow FCTG’s corporate brands to attract new and retain existing customers. We are looking for a people-focused leader who will engage his team of engineers across multiple geographies and time zones, shaping a period of major business and technology transformation.  

Resposibilities:

 Reporting to the Global CTO, Core Services, the successful applicant will be responsible for:

  • Establishing a culture of agility, collaboration and empowerment for our global team of developers and technical leads.
  • Transforming our approach to platform management to deliver rapid, flexible, proactive and effective performance outcomes.
  • Collaborating closely with the global CRM leadership team to ensure appropriate planning, discovery and platform governance - aligned with the strategic imperatives of the business.
  • Core technology streams of responsibility include platform architecture, solution design, development, platform maintenance, level 3 user support, deployment, security, governance and quality control.  Solid hands-on business process and technical know-how is critical in this.
  • Oversee team resource allocation
  • Develop, mentor, and engage team members
  • Track and communicate team KPIs / OKRs
  • Establish a customer-first mindset and a culture of collaboration and innovation
  • Robust Governance
  • Agile deployment
  • Strong platform health
  • Optimised technical architecture
  • Thorough requirements gathering, analysis
  • End to end solution development

Requirements:

  • Hire, mentor and direct the technology team; ensure the technology team has growth plans, cross-training opportunities. 
  • Foster an open, customer-focused, practical culture that both instils discipline and focus and gets the best out of team members. 
  • Continuously develop and foster a “high performing” team.
  • Review, advise and implement talent management strategies.
  • Shape the ongoing evolution of our global CRM strategy with a focus on simplification and standardization/globalization of the processes implemented in our CRM
  • Put into place measures that ensure we continually drive towards our strategic vision and architectural end-state.
  • Set and measure OKRs in conjunction with the Global CTO, Core Services and the Global Head of Product, Core Services.
  • Drive technical excellence and efficiency through test-driven coding, agile development, effective code reviews, continuous integration, delivery, deployment and related service delivery practices with no compromise on quality and security.
  • Ensure that process, code, systems, sources and uses of data are correctly documented. 
  • Focus on pragmatic technical choices that drive customer delight, scalable performance, quality, delivery speed and maintenance efficiency rather than boost personal biases or vanity projects. 
  • Ensure optimal application of technology resources to meet customer, project, product and broader business requirements.
  • Preference will be given to candidates with a successful track record as a technology leader with strong salesforce experience:
  • Proven track record with 10 years in an engineering and software development environment including 3+ years in a leadership role.
  • Experience in creating, developing and leading a world-class technology team.
  • Ability to identify and realize long-term goals as well as to anticipate problems and issues, and effectively resolve them. 
  • Understand how the combination business process management and technology enable strategic business goals. 
  • Ability to engage and orchestrate resources across multiple locations and time zones to achieve the best possible outcomes. 
  • Mastery of effective communication written and oral - internal or external customers. 
  • Technical degree from a leading university desired. MBA is a plus.

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca

Apply Now

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