Salesforce Technical Admin

FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With salesforce technology at the heart of these solutions, our Technical Admins play a key role in managing and evolving our world class CRM technology platform.

As a Technical Admin you will provide advice and guidance around technical design decisions on our SFDC.com platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration. 

Responsibilities:

• Work with members of the broader team to ensure the best solution is sought and implemented
• Design, document and create underlying data structures and flows
• Configure objects, fields, layouts etc in SFDC, ensuring alignment with requirements and existing security and structure.
• Contribute to new idea conception
• Contribute to requirement analysis and support development of appropriate user stories
• Translate functional requirements into conceptual and technical design documents
• Handover technical projects to support and governance
• Contribute to SFDC release and review updates
• Actively contribute to global governance functions and procedures.
• Provide escalated technical support to user cases – particularly post deployment

Requirements:

• 3-5 years hands on experience with Salesforce, ideally with an administration role.
• Must have Salesforce Admin Certification
• Experience with Salesforce implementation an asset
• Experience with deployments an asset
• Strong understanding of core data model (Sales Cloud and Service Cloud)
• Experience training and supporting nontechnical staff in the use of Salesforce
• Strong analytical and problem-solving skills, as well as troubleshooting expertise
• Excellent interpersonal and communication skills
• Ability to prioritize effectively and escalate issues as required
• Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
• Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
• Experience working with Agile development teams using SCRUM
• Strong ability to perform data cleansing and mass updates for users
• Demonstrates constructive conflict resolution skills to ensure a positive outcome for all involved
• Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
• Knows how to embrace conflict to achieve a win/win outcome for all parties involved
• Knows how to use available resources to solve problems
• Thinks outside the square when overcoming problems
• Encourages and assists other team members to solve problems
•  

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year
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#LI-REMOTE
Location – Remote, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca