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Salesforce Technical Administrator

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

About the Role:

Flight Centre Travel Group’s global Customer Relationship Management (CRM) team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With salesforce.com (SFDC) at the heart of these solutions, our SFDC Technical Administrators play a key role in managing and evolving our world class CRM technology platform.

As a Technical Administrator you will provide advice and guidance around technical design decisions on our SFDC.com platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration. 

What you will be doing:

  • Work with members of the broader team to ensure the best solution is sought and implemented
  • Design, document and create underlying data structures and flows
  • Configure objects, fields, layouts etc. in SFDC, ensuring alignment with requirements and existing security and structure
  • Contribute to new idea conception
  • Contribute to requirement analysis and support development of appropriate user stories
  • Translate functional requirements into conceptual and technical design documents
  • Handover technical projects to support and governance
  • Contribute to SFDC release and review updates
  • Actively contribute to global governance functions and procedures
  • Provide escalated technical support to user cases – particularly post deployment

 

What you will need:

  • 5+ years hands on experience with Salesforce, ideally within an administration role
  • Experience training and supporting nontechnical staff in the use of Salesforce
  • Strong analytical and problem-solving skills, as well as troubleshooting expertise
  • Excellent interpersonal and communication skills
  • Ability to prioritise effectively and escalate issues as required
  • Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
  • Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
  • Experience working with Agile development teams using SCRUM
  • Strong ability to perform data cleansing and mass updates for users

About the Benefits:

  • Generous remuneration structure
  • Travel discounts, in-house financial and health services, access to internal 24/7 gym
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform

Closing date: Jul 30, 2021

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