About your opportunity...

Flight Centre Travel Group are seeking an experienced Salesforce Technical Administrator to join our Global CRM team that is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With salesforce.com at the heart of these solutions, our SFDC Technical Admins play a key role in managing and evolving our world class CRM technology platform. As a Salesforce Technical Administrator, you will provide advice and guidance around technical design decisions on our SFDC.com platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration. 

What you will do...

• Work with members of the broader team to ensure the best solution is sought and implemented
• Design, document and create underlying data structures and flows
• Deployment of component to our environment branches
• Assist with QA and UAT testing
• Configure objects, fields, layouts etc. in SFDC, ensuring alignment with requirements and existing security and structure
• Contribute to new idea conception
• Contribute to requirement analysis and support development of appropriate user stories
• Translate functional requirements into conceptual and technical design documents
• Handover technical projects to support and governance
• Contribute to SFDC release and review updates
• Actively contribute to global governance functions and procedures
• Provide escalated technical support to user cases – particularly post deployment

Who you are... 

• 3+ years hands on experience with Salesforce, ideally with an administration role
• Salesforce Administrator Certification is a must
• Experience with Salesforce implementations is valuable
• Experience training and supporting nontechnical staff in the use of Salesforce
• Strong analytical and problem-solving skills, as well as troubleshooting expertise
• Excellent interpersonal and communication skills
• Ability to prioritize effectively and escalate issues as required
• Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
• Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
• Experience working with Agile development teams using SCRUM
• Strong ability to perform data cleansing and mass updates for users
• Demonstrates highly organized approach to work
• Works on multiple tasks at the same time, completing within required time frame and quality standards
• Uses Case, Project and myBIT format to plan daily activities

What’s in it for you...

• Opportunity to work with the most up to date clouds and products from Salesforce
• Innovation is our desire and gaining the experience to help transform how we use Salesforce to enable our business and service our customers
• Generous remuneration structure and Employee Share Scheme
• Travel and Accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip Facility
• Ongoing training and professional development
• Flexible working environment, with WFH options available
• Brightness Of Future: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
• Global career opportunities in a network of brands and businesses
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

Who we are...

At Flight Centre Travel Group, our vision is to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. Together, we are a family.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their Brightness of Future.

We DREAM BIG through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative solutions that delight our customers. 

We reward valuable contributions and efforts to our company, and work collaboratively to achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism. 

FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable