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Senior Business Analyst

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

 

Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 

 

We are seeking a Senior Business Analyst to assist in identifying opportunities and effectiveness of the Transformation of FCTGs systems and process within FCTG’s Global Leisure network. FCTG over the last 24 months has initiated a Transformative change program to the consultant and customer booking technology systems and consequently processes.

 

This is an opportunity to work within a dynamic project team in a complex environment influencing and driving change.

 

What you'll do...

 

  • Provide strategic business analysis services to business partners.
  • Identify improvement opportunities (proactive and reactive)
  • Elicit and clearly document business and systems requirements
  • Assess business process and system inefficiencies
  • Identify ways to increase adoption and customer satisfaction
  • Demonstrated fluency in business processes and process differentiation
  • Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
  • Work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates
  • Review assigned business processes from end-to-end to identify and address operational, financial and technological risks
  • Lead small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions that affect team members and providers at the market level
  • Understand and negotiate needs and expectations of multiple stakeholders

 

Who you are...

 

  • At least 5 years’ experience within an enterprise environment
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Understanding of Indices, fundamentals and analytical data, returns level data etc.
  • Data analysis – Must have proficiency with SQL, Microsoft Excel
  • Excellent problem-solving and analytical skills

 

Extra brownie points...

 

  • Outstanding Communication & Technical Understanding
  • Ability to problem solve
  • Leadership & Teamwork
  • Worked in an Agile environment including SCRUM, KANBAN and Story mapping
  • Client Management skills
  • Business Operations experience
  • Relevant university degree and/or industry qualification

 

Let’s skip to the good part:

 

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Ongoing training and professional development
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Global career opportunities in a network of brands and businesses

 

We do things a little differently…
 
 
 
We do things a little differently around here. We do things the FCTG Way.
FCTG is Australia’s largest travel retailer. Our people come from all different backgrounds and our connections spread to the far reaches of the globe. Together, we’re a family. We work hard, have fun and open up the world for those who want to see.   We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their Brightness of Future. 

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