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Senior Product Manager - FCM - Remote - Philadelphia/ Boston/ Washington DC

  • Virtual - USA, United States
  • Washington, D.C., District of Columbia, United States
  • Massachusetts, United States
  • Pennsylvania, United States
  • FCM
  • Full time

Senior Product Manager

We are looking for a product-minded business leader to build, scale, and manage FCM’s proprietary search and booking product.  This role will be responsible for translating FCM business requirements into prioritized product features.

Reporting into the FCM Chief Product Officer, the Head of FCM Booking sits at the cross-section of multiple teams within the FCM organization and the customer.  You will work with several business and technical teams to ensure FCM Booking addresses the requirements for FCM customers in the core FCM markets.  This will include booking workflows, functional enhancements, integration within the larger FCM Platform, local content integration and adaptation for the mid-/back-office and other operational processes.

Responsibilities:

  • You will sit close to the FCM Business to deeply understand the business strategy, opportunities, and challenges in that market (including Business Leaders, Account Management and Sales).
  • You will translate and prioritize these needs into product features and work with the FCM Booking development team to produce a product roadmap.
  • You will work closely with local technology teams to ensure the product fits with how we deliver our service to customers in market.
  • You will work closely with the UX Data Analysts, Product Designers and other Product Managers to ensure we deliver amazing user experiences that drive our and our customers’ objectives.
  • You will ensure that Implementations and Support teams are skilled up to effectively design the solution for, implement and support each customer, including delivery of release notes and other documentation.
  • You will work with Marketing teams to ensure we are effectively communicating the value and capabilities of FCM Booking to our customers and internal stakeholders.
  • You will be customer facing, contributing to Sales efforts and Account Management activities.
  • You will work very closely with the initial customers onboarded in the Americas and UK, driving a successful pilot program and using customer feedback to shape the product into a best-in-class online booking tool.
  • You will ideate and investigate until there is enough context to clearly define what we want to build.
  • You will research trends in both digital experiences and the travel industry.
  • You will contribute to the overall FCM Product strategy and ensure it is communicated and understood within the Americas region.
  • You will strive to understand "why" we are doing something before understanding "what" we are doing.
  • You will drive innovation in the booking experience and challenge the status quo.

Requirements:

  • 5+ years of success and growth in Product Management delivering SaaS products.
  • Proven track record of making data driven decisions and testing theories before committing.
  • Strong background in user centered design and user research.
  • Travel technology industry experience considered an asset.
  • Experience in engaging with customers and internal stakeholders.
  • Strong verbal and written communication skills.
  • "Can do" attitude is mandatory.
  • The candidate will be located on the East Coast (US or Canada), ideally in Boston or Philadelphia.
  • Knowledge of online booking tools, corporate travel or the travel industry in general is strongly desired.

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year

#LI-REMOTE

Location – Remote, Philadelphia/ Boston/ Washington DC

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

This position may be performed remotely anywhere within the United States except the State of Colorado

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

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