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Senior Product Manager

  • Queensland, QLD, Australia
  • PM&E
  • Full time

 

At Flight Centre Travel Group our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! 
 

As the Senior Product Manager you'll report to the Chief Product Officer for our Independent Contractors and Travel Associates brands.  You'll join our dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy.  You'll be responsible for the product planning and execution throughout the product life cycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met.

If you love leading great people, building diverse teams and working with cross-functional teams to design, build and roll-out products that deliver the company’s vision and strategy to drive best in class customer experiences, please apply!

 

Day to day: 
 
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share and drive growth
  • Understanding our target markets and customer persona, needs alongside the product team to ensure optimal product outcomes
  • Own the commercial viability of new product opportunities and enhancements to existing digital products from ideation through to benefits realisation
  • Display intimate knowledge of your product, including its value proposition, key features, user journeys, business goals, and KPIs
  • Use best-practice product management methodologies to drive the product strategy, create customer value and deliver measurable business benefits
  • Display strong leadership skills to effectively guide the cross-functional product team and lead the stakeholders, create an inspiring vision, and reach sustainable agreements
  • Identify opportunities for improving business processes through functional and non functional requirements; assists in the preparation of proposals to develop new solutions and/or operational changes
  • Manage and mentor the Product Owners and Business Analysts in your team for their continued professional growth and brightness of future
  • Liaise and coordinate with key internal teams and stakeholders including engineering, design and support teams, to ensure organisational support and buy-in;
  • Work with UX to research and assess qualitative and quantitative findings to understand our customers and business needs and make informed product decisions
  • Work closely with other Product Managers to ensure coherence and alignment across product ecosystem

You'll be perfect for the role if you have:
 
  • 5+ years as a product manager, managing a product team
  • Demonstrated success defining and launching valuable, customer and data driven products
  • Empathy for the customer experience, as well as data analysis, should inform all decision making
  • Expertise in the product or market including specific technical or industry knowledge 
  • Demonstrated experience of delivering fit-for-purpose business solutions to agreed time, quality and functionality requirements
  • Ability to think critically and inclusively across outcomes and deliverables, requiring alignment and coordination with other product managers/teams
  • Demonstrated ability to handle parallel tracks across multiple product areas, delivering quality outcomes
  • Ability to work effectively with business, leading requests from inception to delivery
  • Strong proactive communication skills and an ability to work collaboratively are critical
  • Ability to negotiate without being adversarial
  • Strong technical acumen to think critically and converse with technical architects and developers
  • Demonstrated experience in Business Case Development as well as analysing, evaluating and integrating business processes and procedures
 
 
Added advantage:
 
  • Experience in working with and managing technical vendor relationships
  • Worked in a Global cross-functional team
  • Experience with JIRA/Confluence
  • Travel experience
  • Understanding or experience with SAFE Agile methodologies
  • Exposure to Product Board, Full Story, Get Feedback, Optimizely, GA, Splunk, is useful
 

Let's skip to the good part:

 

  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  
 

Who we are:  

Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way   

 

#LI-KC1

 

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