Ciao, Olá, こんにちは, Bok!

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

As the Senior Technical Business Analyst in our Integration team, you'll be the subject matter expert as well as a trusted analyst. In this role you will get into the detail of how a solution meets business needs and will articulate the complex rules around it, working across challenging and exciting environments in our Global Project Management and Engineering Supply area.

If you're interested in a role where you can grow with the business as we define new service and technology offerings and better ways to serve the needs of our customers, please apply!

What you'll enjoy

• Tick destinations off your bucket list with our discounts on travel and accommodation.
• Employee Share Scheme through Equate Plus.
• Access to in-house financial and health services, and internal 24/7 gym.
• Receive ongoing training and professional development through the Flight Centre Landing.
• Preference for internal progression through Brightness of Future: Employees have the right to see a clear pathway to achieving career ambitions.
• Global career opportunities in a network of brands and businesses at your fingertips.
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs.
• Various social events to promote networking, the celebration of wins, and sometimes just for fun! (Global Gathering 2024 - Portugal, 2025 Los Angeles).

Day to day:

• Facilitate business requirements gathering / user story mapping
• Analyse business requirements, management systems, process performance, and technical solutions
• Conduct gap analysis and provide recommendations to relevant stakeholders
• Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
• Documenting requirements by studying business functions, gathering information from users, and evaluating output
• Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
• Identifying key business/system processes, business rules, functional & non-functional requirements
• Assisting with the configuration and development of system enhancements and innovation

You'll be perfect for the role if you have:

• Minimum 3 to 5 years technical business analysis
• API Integration experience and software delivery
• Atlassian Suite: Confluence, JIRA experience
• Agile software development methodology experience
• Experience working with external vendors and suppliers
• End to end understanding of development processes

What you'll enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Development: individualised Learning & Development pathway options
• Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: career opportunities in a network of brands and businesses across the globe - we promote from within  
• Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gym
• Mental Health: support and Employee Assistance Program for staff and family
• Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024)  
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and the Flight Centre Foundation; paid parental and volunteer leave
• Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism.