Shared Service Delivery Leader

We’re looking for an individual who loves next-level organization and thrives in a global setting. Sound like you? Then click apply! 

About the Opportunity

Our Shared Service Delivery Centre provides support across the business for ad-hoc tasks which might include data input, document formatting, research or data collection. A great Shared Service Delivery Leader is able to quickly understand the task required, create procedures for their team and work to tight deadlines. You are tech-savvy and possess excellent troubleshooting skills.

Your main responsibilities are:  

• Quickly understand the task through communicating with stakeholders
• Allocate the task to a team member, with clear procedures and deadlines
• Check source documents for accuracy
• Ensure all data has a quality support input
• Verify data and correct data where necessary
• Obtain further information for incomplete documents
• Check completed work for accuracy
• Store completed documents in designated locations
• Maintain logbooks or records of activities and tasks
• Respond to requests for information and access relevant files
• Establish rules and procedures for data sharing with related department
• Reporting on team efficiency

About you

The Essentials:

• A bachelor’s degree in administration or relevant field
• Good command of both written and spoken English is required
• Proven experience as a leader

The Attributes:

• Excellent organizational skills and high attention to detail
• Excellent knowledge of word processing tools and spreadsheets and MS Office in general (Word, Excel, PowerPoint, etc.) 
• Understanding of data administration and management functions (collection, analysis, distribution, etc.) 
• Working knowledge of office equipment and computer hardware and peripheral devices 
• Familiarity with information system technologies 
• An analytical mindset with problem-solving skills 
• Excellent communication and collaboration skills 
• Able to adapt to uncertainties and changes and remain calm under pressure
• Personally aligned with Discova’s company purpose and values

About Us
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
Get in touch now and Discova a world of possibilities!