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Stage and Screen Travel Manager

  • New Zealand
  • Stage and Screen
  • Full time

About Stage and Screen

In 1995 Stage and Screen first burst onto the scene as one of the leading providers of travel services to the Entertainment / Creative industries globally. The brand within Filght Centre Travel Group has been appointed the travel service provider for performance events, ranging from rock & roll tours to feature film, commercial and television projects to sporting events.  Stage and Screen has an impressive list of iconic entertainment, corporate and sporting accounts.

About Flight Centre Travel Group 

We are industry leaders who are transforming and preparing for substantial growth. We boast a fun and connected culture, with a commitment to the health and wellbeing of our people, and their professional growth. We offer flexible working arrangements, free and confidential access to health consultants and financial advice, an EAP programme and career development. 

About the Role

You will be a trusted extension of our customers day to day travel needs. You will ensure that the service agreement between the customer and Stage and Screen is delivered in every interaction and in a way that ensures total client satisfaction and client retention.  More specifically, the role's responsibilities will include:

  • Managing your own portfolio of corporate accounts.  Transact all clients, travel requirements, in a timely, accurate, friendly and helpful manner in accordance with minimum standards
  • Compliance with client’s service level agreement, one best way guidelines and agreed expectations.
  • Actively developing and maintaining strong client and supplier relationships 
  • Attending client meetings and client events
  • Contribute and maintain an up-to-date customer event / tour pipeline.
  • Ability to work remotely and from home anywhere in New Zealand

About You

Who our customers deal with everyday makes the world of difference to them. They like someone with a little flare and pizazz that can get the job done with ease.  The key competencies we are looking for are:

  • An eye for detail - This skill is critical when you are looking after large groups of travellers often moving between countries.
  • Knowledge -  We need a person that continues to learn and shares their knowledge with the customer and the team. You'll be negotiating 100 rooms at a time at a 5 star hotel and our customers want you to know whether there are balconies, pools, gyms, is it quiet, when was it last refurbished.  This extends to airlines, cars and transfers too.
  • Collaboration - No single person can manage 10 groups on their own, this takes a whole team effort.
  • Relationships - Our suppliers and our customers are a big part of our success.   You'll need to maintain relationships with all of our customers and key suppliers.
  • Initiative - Problem solving abilities are a key requirement. Be prepared to be challenged every day to think outside the box

To be considered for the role you will have international travel booking experience in a corporate, retail, wholesale or airline environment, and you will stand out from the crowd if you have experience in entertainment travel.

Don't let this rare opportunity to specialise in the entertainment industry pass you by.  

APPLY NOW! 

Apply Now

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