Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.
Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.
About the Opportunity
This role is an integral part of the Asia Supplier team, with the key focus being around maximizing SOR earn that contributes to FCTG profit or delivers a commercial outcome to the business. An understanding of TMC operations is key to delivering these outcomes.
This role will actively work with our top suppliers across multiple categories & disciplines, whereby your skills and knowledge will drive you to actively manage & get the best out of any negotiation you maybe part of.
As we move to support more technology than ever before, an understanding of supplier portals & how technology can help deliver an outcome is a must.
Delivery of a product strategy will see the evolution of strong long-term relationships with our key partners, internal and external, as well as helping and influencing each of the FCTG retail streams with their product strategy.
Key duties and responsibilities
Commercial understanding of Airline and Land supplier contracts as well as new contract negotiations to drive SOR, private fares and commission where needed
Develop, implement and continue to deliver a product strategy aligned to the Procurement business plan to ensure all sales revenue and income targets from our key contracts
Ensure our preferred product range is strongly supported, communicated, and promoted at every opportunity.
Engagement with consultants to understand product requirements and opportunities
Working with other members of the Asia Flight Centre Product team to ensure effective communication of the product to Flight Centre Travel Group staff.
You will have
Minimum 3 years experience in a similar role
Fluency in English (written and verbal).
Strong understanding of TMC travel environment and/or background in travel industry
Demonstrated knowledge of identifying travel sales trends and experience in fare/rate optimization to drive margin
Knowledge of Amadeus GDS systems
Experience in supporting sales and marketing team to advocate for and promote products
Experience with new product development, product delivery, customer/product analysis.
Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for.
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As a Senior Account Manager our objective is to nurture effective client relationships and deliver a comprehensive travel service. The role will involve managing the relationship between FCM Travel Solutions and National Clients.
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.
The FCM Global Customer Success Leader bears overall responsibility for Customer success pillar for MNC customers for the period between on-boarding go lives and handing over to Account Managers and operational teams for BAU.
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