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Systems Support Team Member

  • Queensland, QLD, Australia
  • Global Supply
  • Fixed Term Contract
  • Full time

About the Business 

Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

About the Opportunity

The Systems Support team is responsible for all aspects of support for business-critical systems used by GLS and our Selling Partners globally.

As a Systems Support specialist you will be responsible for the day-to-day support and issue management of production applications and associated systems, understanding system improvements, as well as testing reported bug fixes that enhance the value of GLS’s business systems.

This is a 12 month contract position to cover parental leave. 

What you will be doing:

Systems Support

  • Provide outstanding service to GLS and partners globally
  • Second level support for queries escalated from GLS and Selling Partners
  • Problem-solving to identify and resolve business and system related issues
  • Proactively recommending process change for business improvement
  • Setup, maintenance and support of HELiO, TravelBox, HotelHub, and associated systems for GLS and Selling Partners globally 
  • Monitor system performance of key applications and report to vendors and stakeholders as necessary
  • Involvement in system enhancements and new projects as a subject matter expert
  • Ensure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articles
  • Critical analysis, creation and ongoing maintenance of System Documentation / Knowledge Base articles

Release Management

  • Coordinate in conjunction with our vendors, on end-to-end release management for all system modifications
  • Review system modifications document and execute functional test cases, as required
  • Communication with vendors and users globally regarding any system issues, outages and changes
  • Ensure systems are maintained to the highest level, including testing and implementation of software updates and functional enhancements
  • Manage change in business processes associated with the rollout of system enhancements

You will need:

  • Minimum one years’ experience in an environment requiring:
    • Analysis of information to assist with problem resolution and business process improvement
    • Dissemination of information via written and verbal communication
    • Active participation in meetings with business representatives
  • Experience with travel management systems highly desirable (e.g. TravelBox, HotelHub, Travolutionary)
  • Sound knowledge of Microsoft Office suite
  • Previous experience in a customer service/helpdesk support/call centre environment

Location: Brisbane Head Office, South Bank

Hours: Full time office hours Mon-Fri. After hours on-call duty on a rotational basis

About the Benefits

  • Work with Australia’s largest travel retailer
  • On target earnings of $66 k + super p.a. (pro rata)
  • Global career opportunities in a network of brands in more than 20 countries
  • We embrace a hybrid workplace, with work from home and office options available
  • Travel discounts on flights, hotels and insurance for you, your family and friends
  • Thrive in a diverse and inclusive environment
  • Discounted financial and health services
  • Access to our internal 24/7 gym 
  • Find our full list of benefits here: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia

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