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Tailor-made Expert

  • Cancun, Quintana Roo, Mexico
  • Discova
  • Full time

Tailor-made Expert

Do you take pride in offering a tailored sales experience?

Are you willing to go above and beyond to deliver innovative proposals?

Do you thrive off exceeding expectations?

Then we want to hear from you!

The Opportunity:

We are seeking a tailor-made expert to join our global family in Cancun, Mexico. The role of the tailor-made travel expert is to deliver an excellent sales experience as part of the ambitious Tailor-made Sales team.

You will go above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way, taking pride in Discova product offerings and destinations and displaying expertise in the process.

As a Tailor-made Travel Expert, you are focused on exceeding the agent’s expectations from start to finish whilst being driven to achieve your individual sales target. Your goal is to secure the sale and, to do that, you can critically assess the needs and interests of the customer.

Key responsibilities

  • Receive and handle B2B enquiry according to Discova’s One Best Way
  • Carefully qualify every enquiry received; identify the purpose for travel and what might motivate and drive a traveller to book
  • Prepare thoughtful, well-considered proposals that reflect the needs and interests of the travellers
  • Communicate clearly about recommendations made regarding the itinerary, suppliers, inclusions, etc., to help secure the sale
  • Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call
  • Display business acumen through a range of tasks, including preparing the necessary documentation and using Discova systems
  • Take part in ongoing development, including company training sessions and staying across broader industry trends.

A full job description, including further key responsibilities, will be shared with interested applicants.

Essential Qualifications and Experience

  • A degree in tourism and hospitality is an advantage.
  • Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
  • Fluent in both written and spoken English is required, and other European languages would be an advantage.
  • Experience working towards and achieving sales targets and KPI’s 

Skills and Attributes

  • Outstanding sales skills with a strong customer care focus, but ultimately results-oriented.
  • Excellent organizational skills with the ability to be flexible, including around work schedule
  • Excellent communicator, comfortable communicating by phone, video calls, email, and chat/messenger
  • Solution-focused – an excellent problem-solver
  • Advanced computer skills and the ability to confidently learn new computer systems
  • Able to work independently and within a team, assisting team members to help everyone achieve results.

About Us:

The Discova brand is the newest addition to the Flight Centre Travel Group. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years of experience in delivering inspiring and innovative travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.

Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture with social events that are the envy of the industry.


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