Collage, Poster, Advertisement, Person, Photo Booth

Technical Business Analyst

  • Queensland, QLD, Australia
  • Flight Centre
  • Full time

Be a part of the team that focuses on constantly creating technology products customers love. Join a culture that is fun, creative and enables our people to give their natural best. Come join us and be a part of the future.

We have an opportunity for a technical business analyst who comes from a development background and have strong analytical, process mapping and stakeholder engagement skills.  

You will be joining our Global Independent Product Team that is highly collaborative, inclusive, progressive and, above all, passionate about the services we provide.  This is an opportunity to play a critical role in shaping and maturing the digital experience with the Flight Centre Travel Group.

As part if the team you will perform a range of governance, analysis, continuous improvement, compliance, and digital transformation activities and projects.  As a Technical Analyst you will be someone who can join any environment and establish yourself as a subject matter expert.


The role in a nutshell:

  • Facilitate business requirements gathering
  • Analyse business requirements, management systems, process performance, and technical solutions
  • Conduct gaps analysis and provide recommendations to stakeholders
  • Defining detailed product requirement documents and definitions that promote scalability, smart practices, and an intuitive platform
  • Documenting requirements by studying business functions, gathering information from users, and evaluating output
  • Working with engineers, solution architects and test teams to develop, test and implement platform features and bug fixes
  • Identifying key business/system processes, business rules, functional & non-functional requirements
  • Assisting with the configuration and development of system enhancements and innovation


We’d love to hear from you if:


  • You have experience writing logical, comprehensive, concise reports and correspondence
  • You can produce and maintain documentation such as user cases, business processes, workflow diagrams, business, and functional requirement documents
  • Have empathy for the customer experience
  • You can collaborate with architects, product managers and engineering teams to analyse business processes, determine software/hardware solutions and document specifications that address those gaps
  • You have some development experience in Salesforce, Okta, AWS, Azure and APIs (this is preferred but not critical if you have transferrable skills and can learn and implement solutions using these systems)
  • You can conduct virtual meetings and workshops


(Psst…you will get bonus points of you are proficient in using Confluence, Jira and Miro)


What’s in it for you?

  • Flexible work environment 
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
  • Discounted financial and health services through our Moneywise and Healthwise businesses
  • Access to our 24/7 gym located at Global HQ
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development


We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.


**We offer flexible working arrangements, including working from home, however we are not able to offer fully remote working in this role**

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

Apply Now

Not You?

Thank you and hold tight, you will now be directed to our Apply Portal to complete your application


Recommended Jobs

Sales Travel Consultant - Greensborough

510142 Victoria VIC Australia Victoria, VIC, Australia Flight Centre Leisure Travel & Retail
At Flight Centre, we are well known for our vibrant culture, fun people, global footprint and exciting career opportunities – plus we get to sell the most exciting and best product on the planet – TRAVEL!

Travel Brokers/Independent Contractors

510060 New Zealand New Zealand New Zealand Flight Centre Independent Leisure Travel & Retail
If you ready to take the next step in your career, whether you are a successful agent wanting to break free of the 9 to 5 grind, or you’re looking to take your existing broker business to the next level, we’ve got a programme to suit you. 

FCM - Sr. Account Manager - Philadelphia, PA

510132 Pennsylvania Pennsylvania United States Pennsylvania, United States FCM Corporate & Group Travel
FCM’s Account Managers work within a value-adding service continuum, which ensures ongoing development and management of travel program in line with our core company objectives. These performance drivers enable FCM Account Managers, with input fro...

Air Product Systems Architect

509964 Flexible Greater London United States Flexible, Greater London, United States Flight Centre Travel Group Corporate & Group Travel, Wholesale & Product
Air Content and Distribution is going through disruption with the emergence of new distribution technologies and fragmentation of content availability.  New Distribution Capability (NDC) has the potential to transform airline distribution and is a...

Not right for you?

Sign up to job alerts!

Not You?

Thank you