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Technical Business Analyst

  • Queensland, QLD, Australia
  • ETS
  • Full time

We have an opportunity for an experienced Business Analyst to join our highly collaborative, inclusive & progressive Enterprise Technology Services (ETS) team.  You’ll work closely with the product owner and their teams to help deliver initiatives on our product roadmap. You'll build and manage relationships with key business, project stakeholders and internal IT teams to gather, develop, and validate business requirements


At Flight Centre Travel Group we aim to recruit talented people who want to make a real difference.  To ensure we get this right, we are looking for someone who is truly passionate about technology, strives for continuous improvement and enhancement of solutions.  If this sounds like you, please apply!


About the role:


  • Work closely with the development team to ensure that requirements are understood and implemented as envisaged
  • Simplify information and deciphering technical or non-technical jargon so it is easily understood by the whole team
  • Working with development team and test teams to develop, test and implement solution enhancements
  • Support the product owner with deployment activities such as cutover, related change management activities and associated documentation
  • Assisting with improving technical administration and support activities through your SQL and scripting knowledge
  • Build and manage relationships with key business stakeholders and to champion the adoption of the delivered solution through provision of expert solution support


We’d love to hear from you if:


  • 3+ years’ experience in capturing business and technical requirements
  • Previous experience working with Finance and HR system projects with strong understanding of finance business processes would be preferable
  • You are self-motivated and excited to work in a small team with strong ownership of your work
  • Good understanding of Microsoft T-SQL language
  • Strong collaboration and communication skills in a multi-disciplined team
  • You can produce and maintain documentation such as user cases, business processes, workflow diagrams, business, and functional requirement documents
  • Have empathy for the customer experience
  • Facilitate a collaborative working relationship in cross functional teams


Let's skip to the good part:


  • Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
  • Travel discounts and deals bookable through our internal team of travel agents
  • Discounted financial services
  • Ongoing training and professional development
  • Chance to attend Global conferences (Bali 2023)
  • Paid Parental Leave  
  • Corporate Health Discounts - access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.   
  • We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability - Yep, our hearts are big, mushy and green.  

Who we are:  


Proud to be part of the Flight Centre family - We do things a little differently around here. We do things the FCTG Way.  Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers.  

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.    

Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.    

Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way 


FCTG does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to FCTG and no fee will be payable



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