Technical Solutions Analyst

The Technical Solutions Analyst is passionate about creating amazing workplace experiences. Peers and clients would describe them as a natural problem solver, tech-savvy, resourceful, and knowledgeable. The individual should thrive on providing excellent customer service, enjoy multi-tasking, and work well under pressure.

Technology experience covers exposure to Office 365 products in a design and analysis capacity using SharePoint and Business Process Automation tools.

Responsibilities:

• Part of an inclusive Digital Workplace team passionate about helping people and organizations collaborate better
• Helping to develop solutions with Microsoft SharePoint, PowerAutomate, K2, and UIPath
• Understanding how various systems connect using APIs to extend the digital workplace
• Working with the Head of Digital Workplace in the Technology team and respective business teams to improve collaboration and deliver Flight Centre’s Process Centre of Excellence
• Working effectively with multidisciplinary teams of customer stakeholders, project managers, business analysts, designers, developers, testers, and systems personnel
• Participating in solution design and peer reviews
• Supporting, extending, and communicating team standards and processes

Requirements:

• Basic SharePoint administration knowledge
• Basic understanding of PowerAutomate, Nintex, K2, or other process automation tools
• Understand the concept of Web Services/RESTful APIs
• Exposure to Knowledge Management, Intranets, Extranets, Reporting, Analytics and Process Improvement
• Ability to understand and translate technical issues to business language and vice versa
• Understanding of IT governance fundamentals and associated frameworks
• High level analytical and problem-solving skills
• Strong problem management skills across a diverse set of technical environments
• Has worked in or around software development teams
• No coding skills necessary
• High-level Office 365 skills applied to planning, communication presentations, and documentation
• Intermediate skills in MS Project, Jira or similar applied to project planning and process analysis/planning
• Intermediate statistical analysis skills applied to data analysis
• High-level team building and motivation skills applied to building and facilitating cross-functional working groups

Benefits Include:

• Generous remuneration structure
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services
• Generous paid-time off policy 
• National/International Award Nights and Conferences
• Diversity & Inclusion initiatives
• Benefits including vision, medical, and dental
• Employee Assistance Program
• RRSP with matching
• Employee Share Plan
• Global career opportunities in a network of brands and businesses
• Ongoing training and professional development
• Fun and flexible work environment
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
• Employee giving program
• Annual Charity Trip
• Office Environmental Program
• 1 Volunteer Day per Calendar Year

#LI-REMOTE
Location – Toronto/Vancouver, Canada

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.

Travel is booming once again,  and our roles are being filled quicker than a nonstop from London to New York.  We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.  We value an inclusive and supportive workplace which truly reflects the diversification of our society.  Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process.  If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca