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Quality Assurance Analyst

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time

Join our team as a QA Analyst with our ShopX Team, a role that sits within our Consultant Commerce area. In this role you will be responsible for leading the analysis, planning, preparation, and execution of testing for systems and software delivered by the ream. You will be an essential part of the team and will drive software quality assurance with offshore development teams.

If you love working with great people, in diverse teams and having the space and creativity to build technology strategies that deliver unforgettable experiences – this is the place for you!

You will collaborate closely with a local team of product owners, engineers, business analysts, UX designers and testers within Consultant Commerce to deliver quality software that will empower our travel consultants to deliver exceptional customer service and be the best travel experts in the world. You will also coordinate developers and testers from our vendor partners.

You will ensure the continuous improvement of testing methodology, test tools, processes, approaches and techniques. Working with stakeholders, you will manage the defect management process with our partners and ensure the quality of our vendor’s deliverables in adherence to the defined defect life cycle.

We are a diverse and distributed team so being an excellent communicator is essential and it will be your responsibility to ensure that both the ShopX Team and the Test Leader are up to date with the status of testing.

As a QA Analyst, you will have a desire to learn the complexities of the world of Travel (should you be new to this industry) whilst applying your knowledge to ensure the delivery of quality software for the Flight Centre Travel Group.


This role will entail:

  • Being a key member of a cross-functional Agile software engineering team, responsible for the guidance of self, other team members and partners in the execution of software testing.
  • Participation in all relevant Agile ceremonies and taking the lead on testing tasks and ceremonies within the team.
  • Collaborating with cross-functional teams, onshore and offshore, on a wide variety of tasks, particularly with a focus on testing and to establish the priority of testing tasks and product releases.
  • Creating test plans, test cases and acceptance criteria following the Agile product methodology for features and maintenance.
  • With the support of our software development team, script and run automated Cucumber BDD tests.
  • Executing testing following the Agile product methodology for features and maintenance.
  • Managing defects from observation, reporting and triaging, through to retesting and/or resolution of the issue, and escalations where necessary.
  • Managing and escalating risks and issues that results from test execution results.
  • Assisting the Test Leader to drive continuous improvement of testing methodology, test tools and processes, approaches and techniques.
  • Participating in regular Test Community of Practice meetings.
  • Tracking, reporting and communicating the progress of testing to the Product Managers and other key stakeholders.

We’d love to hear from you if you have:

  • Proven experience in the testing software applications and the motivation to be an integral member of a high-achieving software engineering team.
  • Comprehensive knowledge of software testing approaches and practice, and attention to detail in all aspects of the application of software testing.
  • Experience in test automation using BDD.
  • Experience in working with Atlassian tools, specifically JIRA & Confluence.
  • Interest in test automation with a view to enhancing test automation capabilities across the Consultant Commerce area.
  • Enthusiasm and the ability to encourage colleagues to work towards shared goals.
  • A desire to be a part of a community who trust each other and support one another to get the job done.

What’s in it for you?

  • Flexible work environment - split you time between working from home and our global head office in Southbank
  • Travel discounts and deals bookable through our internal team of travel agents, Travelwise.
  • Discounted financial and health services through our Moneywise and Healthwise businesses.
  • Access to our 24/7 gym located at Global HQ.
  • Global career opportunities in a network of brands and businesses.
  • Ongoing training and professional development.

We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands we take our business seriously, but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.

**We offer flexible working arrangements, including working from home, however we are not able to offer fully remote working in this role**

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

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