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Travel Advisor (Duty Travel)

  • Queensland, QLD, Australia
  • Flight Centre Travel Group
  • Full time
About the Opportunity
 
As travel returns we are creating a dedicated travel area for our FCTG people's travel.  The teams will be Travelwise (leisure travel) and Duty Travel (corporate travel). 
 
We are passionate about delivering amazing travel experiences for our people, whether travelling for work or pleasure and are looking for two experienced travel advisors to join the business.  
 
'To open up the World for those who want to see' 
 
The objective of the "People Experience," Travel Advisor role is to manage all work related travel for the business including but not limited to: flights, accommodation, transport, famil/educational travel. The team also provide exceptional service in supporting events and conference travel for FCTG. 
 
You will be confident in your abilities to manage travel requests across multiple systems and your extensive industry knowledge will assist in making influential travel decisions about routes, product and support cost saving initiatives. Your people skills will ensure you deliver high level of customer service and build great relationships across the wider business. 
 
Responsibilities include - 
  • Coordinate and negotiate flights, hotel accommodations, car hire and conferencing requests with internal and external suppliers.
  • Demonstrate exceptional, personalised, end to end customer service and create strong relationships with employees, business leaders and external supply partners. 
  • Maintain up to date knowledge of FCTG Travel Policies, systems, and suite of products (air and land)
The ideal candidate:
  • Good knowledge of GDS system Sabre
  • Solid knowledge of airfares, ticketing and travel requirements
  • Understanding of corporate travel programs, experience with Lumina and Serko will be highly regarded 
  • Excellent attention to detail
  • Sound knowledge of the travel industry and ability to create relationships with our suppliers. 
  • Good problem solving skills
  • Confident decision maker

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