Travel Associates - Business Leader - Shellharbour NSW
A Travel Associates Business Leader is a travel industry entrepreneur who takes full ownership of the successful operation of their business and their client portfolio. After all, your name is on the door.
You live and breathe our Brand DNA and embody the Purple Ribbon Experience. You show leadership in Premium travel and in the industry itself, ensuring that our brand and your business is highly respected.
You take full ownership of the development of your team and results, and demonstrate a strong entrepreneurial mindset around growing your business and market share for the future. You also contribute positively to the FCTG Purpose.
You nurture authentic relationships with your clients, curate bespoke itineraries tailored to clients’ needs & expectations and you utilise years of industry experience, connections and insight to deliver a full premium travel experience.
The TA Leadership Profile
INDUSTRY EXPERIENCE :
Ability to design & curate personalised travel experiences
Monthly attendance at Industry events & training sessions
Nurtures a positive reputation & positively contributes to the industry
Represents FCTG and TA at all industry functions & membership meetings, and external commitments
EXISTING CLIENT PORTFOLIO :
Strong sales performance of TTV $2 mil +
Repeat Client Portfolio of 80%
Consistent delivery of Purple Ribbon Experience
Clear understanding of TA DNA and how this translates into sales
Nurtures multi-generation relationships
Seeks business & personal referrals
STRONG RELATIONSHIP MANAGEMENT (CRM) :
Authentic Top 50 Client Relationships
Client database management & acquisition
Maintain & nurture long standing industry connections & relationships
Growth in discerning & luxury traveller portfolio via referral
Prioritises personal connection with clients & suppliers
Clear understanding of importance of client relationship management & engagement
SELF MANAGEMENT & OWNERSHIP :
Actively hosting events, networking & engaging with local community & businesses
Understand & articulate the TA offering & Brand CVP's
Strong personal brand & profile, to win new clients
Successful portfolio management
Commitment & support to TA Product Strategy & it’s benefits
Succession planning and team development
Strong Business Acumen - Business planning, Budgeting & Forecasting
BUSINESS LEADERSHIP :
Business performance based on growth & profitability
Embodies Strong Ownership & Responsibility
Cultivates TA DNA & P.R.E
Personal investment & buy in
Strong & positive internal relationship management
Personal investment & buy in - Name on the Door
Business succession planning
Growth in people & recruitment pipeline
Client database management
Client relationship management, engagement & retention
Strong Individual Performance - Leads by example in sales $2m plus
Business Development - New customer acquisition
Leading sales & profit performance
Local community marketing & networking (LAM)
Industry Leadership - Premium events, Board positions, BNI groups, speaking engagements
Supplier Engagement, connection and product strategy deployment
Strong business planning, budgeting & forecasting
Company Ambassador living the FCTG philosophies
Thank you and hold tight, you will now be directed to our Apply Portal to complete your application
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