General Information

Job title:

Travel Adviser 

Your Purpose:

A Travel Associates Adviser curates bespoke itineraries tailored to their clients’ needs & expectations while utilizing industry connections and insight to deliver a premium travel experience. 

You understand the complexity of travel and take full ownership of your client portfolio. You live and breathe our brand DNA and Purple Ribbon Experience. 

You nurture and build your personal client portfolio and seek to increase loyalty and booking value through the delivery of luxury travel experiences. You seek to add value to every experience and focus on uplifting the brand and the portfolio.

You support our goal to lead the premium travel industry by virtue of our unrivalled experience, connections and service delivery.

Travel Associates Adviser profile

INDUSTRY EXPERIENCE : 

• Ability to design & curate personalized travel experiences

• Monthly attendance at industry events & training sessions to build your knowledge & profile

• Commitment & support of the Premium Product Strategy 

• Seeks to develop product knowledge & personal experience

EXISTING CLIENT PORTFOLIO :

• Full time CAC of $12,000

• Repeat client portfolio of 60%

• Good understanding & consistent delivery of Purple Ribbon Experience

• Nurture referral business for portfolio growth

STRONG RELATIONSHIP MANAGEMENT (CRM) : 

• Nurture authentic Top 50 Client Relationships

• Develop long standing industry connections & relationships

• Seeks growth discerning & luxury traveller portfolio via referral

• Understand the importance of client engagement & exceptional service delivery

• Seeks to over-deliver on client expectations

SELF MANAGEMENT & OWNERSHIP : 

• Actively attend & host events, network & engage with local community and businesses 

• Understands & articulates the TA offering and Brand CVP's 

• Maintain a strong personal brand and profile, to win new clients

• Successful portfolio management 

• Actively contribute to the business with innovative ideas, a positive mindset & creative thinking

Hierarchy:

Adviser reports into Leadership team

Key communication and relationships:

Internal: Stakeholders, Teams  & Brand / Business Support teams

External: Suppliers & Clients & Local Community 

Job Requirements

Education and qualification:

Minimum requirements

Added advantage

Extensive Consulting Experience

Your own Customer Database

Strong Networking skills

Sound knowledge of all FCTG internal Booking systems

Desire to work autonomously

Cert III in Travel

Cert IV in Travel & Tourism

Diploma of Leadership & Management (Desirable)

CLIA certification

Virtuoso Travel Academy & Professional Development

Experience:

(Minimum level of experience required for the role)

• At least 3 years current experience in a retail travel role, with a repeat and referral client base.

• Exceptional customer service skills.

• A successful track record in building a profitable portfolio and exceeding client expectations.

Level of Accountability

(eg: Operational budget expectations, Level of Skill, Customer size / net worth, Size of team, etc) - Role dependant

Other:

Location:

Nationwide

Travelling:

Determined by business needs

Office hours:

Determined by business needs

Additional: