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UI/UX Designer - Canada

  • Alberta, Canada
  • British Columbia, Canada
  • Manitoba, Canada
  • Newfoundland, Newfoundland and Labrador, Canada
  • Nova Scotia, Canada
  • Ontario, Canada
  • Quebec, Canada
  • Saskatchewan, Canada
  • Flight Centre Travel Group
  • Full time

UI/UX Designer

Shep, an Austin-based startup that was acquired by Flight Centre Travel Group in 2021, is looking for a UI/UX Designer. This is a full-time hire position with a minimum of 40 hours per week. Shep’s parent company, Flight Centre Travel Group is based in Brisbane, Australia, and is one of the world’s largest travel agency groups with company-owned operations in 23 countries and a corporate travel management network that spans more than 90 countries.

Our Product and Vision Shep was founded with the vision that transparent data and ubiquitous communication could transform business travel for the good of the traveler and the travel manager. We use web browser extension technology to overlay messaging and user interaction elements on top of corporate and consumer travel sites while collecting behavioral data to better predict and support future travelers.


The UI/UX designer will work with the Shep product team to drive a full stack of design priorities from concept to final implementation to testing; balancing craft, expediency, and technical feasibility. This role will be a bridge between development and design and should understand the connections and interplay between both. 

  • Develop and improve digital design artifacts and deliverables including UI sketches, visual styling, wireframes, interactive mockups, prototypes, features, and customer flows UI/UX Designer 3 Perform competitive research and audits using best in class paradigms across a variety of industries and stages of development for usefulness, usability, visual design, content, and branding
  • Understand how HTML, CSS, Javascript and other front-end web languages and technologies function and how their strengths and limitations affect the user interface
  • Seek intuitive and innovative approaches to interaction and visual design
  • Function in a highly technical and diverse environment, assuming the best in people
  • Interrogate and advocate for the best experience, balancing consistency and moving fast while juggling ambiguity without drowning in it — dogmatic without being oppressively so
  • Be able to communicate and specify design methodology to any person in the company without ambiguity and within deadlines across all our products and concerns
  • Practice a highly efficient, iterative process with light documentation to support your vision, user principles, and design priorities
  • Able to turn off your ego, juggling working independently with collaboration and taking direction depending on the task at-hand
  • Interfacing with stakeholders and customers to present and collect feedback
  • Conduct testing to verify design to implementation adherence


  • 3-6 years of experience as User Experience and/or User Interface Designer,
  • Interaction Designer, or similar role
  • Knowledge of and experience with technologies used in web site front-ends,
  • including SASS, SCSS, CSS and HTML. Applicants who can style the front end of
  • their designs themselves will be given special consideration.
  • A strong portfolio with demonstrated examples of designing excellent user-centered
  • experiences and applications
  • Excellent communication (written and verbal), organizational, and client interaction skills
  • Working knowledge of modern UI/UX technologies and software, such as: Figma, Sketch, InVision, Visio, Design Systems, and Adobe Creative Suite.
  • Knowledge of wireframe tools (e.g., and InVision) and/or prototyping tools.
  • Be familiar with the design of and approaches used in widely used web apps
  • An eye for detail with a vision for the big picture
  • An openness to feedback and critique and a willingness to provide options and iterate on designs
  • Knowledge of Accessibility Standards and able to design towards them
  • Above all, must be curious 
  • Travel industry experience is considered a plus
  • Experience with browser extensions
  • Mobile-first experience
  • Graphic Design for marketing and sales assets including presentations, decks and gifs

Who You Are

  • You’re passionate about taking the leap into the travel technology world
  • You care about craftsmanship and producing quality designs
  • You understand software design and user experience principles and standards and have an effective way to communicate them with others
  • You love to be challenged, are a proactive problem solver, and thrive in a rapidly changing environment
  • You love to travel and bring that inspiration into the work that you do 

Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • RRSP with matching
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year


Location – Canada

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at

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