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Umapped- UX/UI Product Designer- Remote, Toronto

  • Ontario, Canada
  • Flight Centre Travel Group
  • Full time


Product Designer - UX/UI


What your day to day will look like:

  • Be an integral part of the product management team and work closely with product managers to define the product roadmap and design new product features.
  • Build an understanding of Umapped’s product architecture and distill it into intuitive interfaces and workflows that work cross-platform.
  • Create wireframes, prototypes, user flows, visual designs and other artifacts to support product development and enhancements.
  • Communicate clearly and present the UX experience to stakeholders and team members outlining the customer problem, vision, rationale, constraints and assumptions.
  • Work closely with software engineers to ensure design specifications are implemented to a high standard of polish.
  • Quickly iterate on design solutions and ideas based on feedback from peers, user research, and data learnings.
  • Lead UX research and usability testing to build a deep understanding of the needs of our users. • Collaborate with the customer success and account management teams to analyze user feedback and identify user experience improvements.
  • Define and enforce design standards including UI style guides, visual strategies, brand standards, and color palettes for a variety of initiatives across the team, such as support portals and email and web marketing.
  • Collaborate with global partners throughout Flight Centre Travel Group to design experiences for customers around the world.

Day to day, you will be:

  • Contributing to the definition and development of detailed customer experience designs from project inception, through to build and launch
  • Conducting user research activities including interviews, contextual enquiries, A/B testing, surveys, and metrics analysis
  • Contributing to the creation of UX deliverables including scenario mapping, user journeys and workflows, information architecture, wireframes, and interactive prototypes
  • Contributing to the design of Products that embody core user experience principles whilst balancing the needs of customers and the business
  • Planning and conducting face-to-face and remote usability studies of existing and proposed designs, and documenting recommendations for improvement
  • Conducting heuristic reviews of existing workflows and documenting recommendations for improvements.

You’ll be perfect in this role if you have

  • 3+ years’ experience as a UX/UI or Product Designer
  • Strong knowledge of user-centered design and design thinking methodologies and techniques
  • The ability to plan and conduct UX research
  • The ability to validate design decisions and concepts with data and user testing
  • Strong in foundational UI design
  • Experience using and contributing to a design system such as Google Material or similar
  • Experience working with wireframing/prototyping tools
  • Experience with mobile-first responsive design
  • Experience leading design workshops
  • Service Design experience is desired


Benefits Include:

  • Generous remuneration structure
  • Travel perks/discounts.
  • Health & Wellness Programs and Employee Financial Wellness Services
  • Generous paid-time off policy 
  • National/International Award Nights and Conferences
  • Diversity & Inclusion initiatives
  • Benefits including vision, medical, and dental
  • Employee Assistance Program
  • 401k program with partial match
  • Employee Share Plan
  • Global career opportunities in a network of brands and businesses
  • Ongoing training and professional development
  • Fun and flexible work environment
  • Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
    • Employee giving program
    • Annual Charity Trip
    • Office Environmental Program
    • 1 Volunteer Day per Calendar Year


Location – Remote, Toronot 

The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at


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