About the Opportunity

Join Flight Centre brand’s Global Project Office and play a key role in shaping improvement initiatives across the global Flight Centre brand network.

As one of our Business Analyst's, you’ll work with key stakeholders across the network on projects in the Customer Engagement space. You’ll investigate operational issues, problems and new opportunities, then find effective business solutions by improving how our business operations and systems work.

You’ll work with business leaders, project managers and stakeholders to analyse, understand, document and assess complex business requirements, then design and advise on the way forward.

This is an opportunity to combine process improvement, requirements, feasibility and data skills to make a difference for Flight Centre teams around the world.

Candidates must be based in Brisbane, or willing to relocate.

What you will be doing:

• Document processes clearly using BPMN standards, and calculate efficiency, productivity and utilisation rates on your process maps
• Spend time in store observing and analysing processes to identify opportunities
• Consult with business leaders, project managers and stakeholders to identify and analyse pain points and opportunities
• Interpret complex requirements and give objective assessments, with actionable ideas to refine business processes
• Design plans to enhance efficiency, streamline operations and reduce costs
• Use best practice in process development and deployment, including A/B testing and UAT protocols
• Define and manage scoping, requirements definition and prioritisation, and contribute to selecting the requirements approach
• Facilitate stakeholder input, provide constructive challenge and enable effective prioritisation of requirements
• Establish requirements baselines, obtain formal agreement and ensure traceability to source
• Select feasibility assessment approaches, identify the range of options, then shortlist and assess them with input from internal and external stakeholders
• Support business cases with cost/benefit, impact and risk analysis for each option
• Produce easy-to-consume reporting and update packs, and work with stakeholders to achieve adoption targets
• Present findings and recommendations to senior management in a succinct and effective way
• Use CRM and BI software, such as Salesforce, Power BI and C1, to design and develop reporting and analytics for sales and productivity
• Advise on data collection, integration and analysis from multiple sources to meet business requirements

We would love to hear from you if you have:

• Minimum 2 years’ experience as a Business Analyst
• Three years of experience in a related field
• Bachelor’s degree or diploma in business or a related field of study
• Project experience in Automation projects (either supporting or directly implementing automation processes)
• Travel industry domain experience

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other - Flight Centre is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

🌈 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🧑‍🎓Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

💰Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

✈️Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🚴Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.