Customer Relations Consultant (12 month contract)
WANT A LITTLE MORE WORK / LIFE BALANCE?
Customer Relations full or part time (0.8) position now available for an initial 12 month period to cover parental leave!
About the Opportunity
- Customer Service - processing of complaints, compliments and feedback
- Consistent achievement of personal KPI targets
- Contribute to team directives
- Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
- Adhere to Customer Relations systems and operations
- Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations
What you will need:
- Exceptional customer service attitude
- Excellent communication skills - both written and verbal
- Great problem-solving ability and negotiation skills
- Patience, tolerance and compassion are virtues in this role
- Ability to handle conflict situations well
- Excellent attention to detail and time management
- Ability to manage change
- 100% belief in and commitment to the Flight Centre Travel Group systems and philosophies
- Retail experience ideal but not essential – minimum 3 years travel industry experience
Rewards:
- Training and development in the role
- Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
- Great team environment!
What you'll Enjoy:
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too
Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
