WANT A LITTLE MORE WORK / LIFE BALANCE?

Customer Relations full or part time (0.8) position now available!

About the Opportunity

• Customer Service - processing of online queries
• Consistent achievement of personal KPI targets
• Work closely with Customer Liaison staff (Consumer Risk) in the team to resolve disputes
• Adhere to Customer Relations systems and operations
• Communicate with Team Leaders, Area Leaders and various FCTG departments as an advocate for Customer Relations

What you will need:

• Exceptional customer service attitude
• Excellent communication skills - both written and verbal
• Great problem-solving ability and negotiation skills
• Patience, tolerance and compassion are virtues in this role
• Solutions focused
• Excellent attention to detail and time management
• Ability to manage change
• Retail experience ideal but not essential – minimum 3 years travel industry experience

Rewards:

• Base salary of $79,725 plus incentives/super
• Full training and ongoing development in the role
• Flexible hours
• Build strong relationships with consultants, team leaders and area leaders as well as various Flight Centre departments
• Great, supportive team environment

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY Celebration

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife too

Please Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.