Data & Insights Lead - Loyalty
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Develop and optimise a world-class loyalty finance data asset to support strategic decision-making and program growth
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Analyse and report on loyalty KPIs, including partner billings, earn rates, redemption rates, and program effectiveness
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Create reporting frameworks and performance dashboards that provide deep insights into loyalty program performance and internal and external partner billings and redemptions
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Build and maintain a roadmap for data-driven use cases and ensure successful delivery of key initiatives
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Partner with loyalty, brand leadership, and data teams to align priorities and maximise program outcomes
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Manage priorities, delivery timelines, and stakeholder expectations to achieve strategic objectives
- Lead cross-functional squads to deliver analytics, business intelligence, and reporting initiatives
- Foster a performance-led, data-driven culture across loyalty, customer, and broader business teams
- Contribute to agile ceremonies, planning sessions, retrospectives, workshops, and communities of practice
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Drive adoption of analytics outputs and recommendations to improve loyalty program performance and insights
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Build capability and mentor others as the function grows
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
- Tertiary qualification in a relevant discipline
- Experience in loyalty program development and optimisation
- Ability to manage competing priorities in a fast-paced environment
- Strong stakeholder management, communication, and presentation skills
- Familiarity with agile ways of working and cross-functional team collaboration
- Experience working with advanced or predictive analytics techniques is highly regarded
- Proven experience using data and analytics to deliver measurable business value and insights
- 5+ years' experience in analytics delivery, preferably within retail or customer-facing environments
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Leadership potential and interest in growing and mentoring a data/analytics capability over time
- Proficiency in SQL, Databricks, descriptive analytics, reporting, and Power BI, and finance reconciliations
🙋🏾♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
🎉Development: Individualised Learning & Development pathway options
🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
🌞Mental Health: Support and Employee Assistance Program for staff and family
🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
💚 Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
