Global Pricing Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

To learn more about FCM please click HERE

About The Opportunity

Key Responsibilities 

• Lead the global pricing function, ensuring customer pricing is commercially sound, accurate, consistent, and aligned with FCM's value proposition.
• Own delivery of commercial pricing solutions for multinational client bids and renewals across all regions.
• Oversee client-facing pricing documentation, internal contribution modelling, and executive summaries.
• Develop and execute FCM's global pricing strategy, adapting to regional market conditions and business priorities.
• Own market and competitor pricing intelligence, identifying opportunities and mitigating commercial risks.
• Develop and maintain a deep understanding of key revenue and cost drivers across regions.
• Establish and maintain global pricing governance frameworks, approval processes, and delegated authority structures.
• Partner with Sales, Operations, Technology, and Finance teams to structure and price complex multi-market opportunities.
• Act as the primary global pricing contact for internal stakeholders across regions.
• Provide pricing input into bid/no-bid decisions and support contract pricing compliance reviews.
• Own and maintain the global pricing model, ensuring accuracy, integrity, and version control.
• Present and defend pricing proposals during customer and procurement discussions.
• Define, monitor, and report on pricing performance KPIs, including contribution margin, discount leakage, and bid win rates.
• Deliver executive-level pricing insights and recommendations to global leadership teams.
• Drive continuous improvement initiatives through AI, automation, and process enhancement.
• Develop pricing tools, templates, training programs, and best-practice resources.
• Build pricing capability across regional and global teams.
• Lead, coach, and develop regional pricing leads and analysts while promoting consistent global ways of working.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
• Other duties and tasks as assigned

Experience & Qualifications 

• Significant experience (typically 5+ years) in pricing, commercial finance, or bid management within a global or multi-region business.
• Previous people leadership experience, including coaching and developing analysts or specialists.
• Strong expertise in advanced financial modelling using Microsoft Excel.
• Experience with scenario modelling, sensitivity analysis, model auditing, and version control.
• Strong analytical and commercial problem-solving skills.
• Experience developing and implementing pricing strategies and frameworks.
• Knowledge of pricing methodologies including value-based, cost-plus, and competitive pricing.
• Strong stakeholder management and influencing skills across senior leadership teams.
• Experience working across multiple regions, markets, and cultures.
• Ability to manage competing priorities and work independently in a global environment.
• Experience designing and implementing business processes and controls.
• Exposure to Power Query, VBA, pricing tools, or BI tools is desirable.
• Experience using AI and automation tools to improve efficiency is desirable.
• TMC or travel industry experience is desirable.
• Understanding of multinational RFP and bid processes is desirable.
• Professional accounting or finance qualification (ACA, ACCA, CIMA, CA, CPA, CMA) or equivalent experience is desirable.
• Location: USA, Canada, or UK.
• Willingness to travel as required and support a global operating model.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture.  We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Boston, MA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $132,000-$145,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements. The annual salary range listed represents the total compensation package, excluding benefits.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025)
💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026)
🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)
📰 Newsweek: America’s Greatest Workplaces for Diversity (2024)
💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)
✈️ OutThere Awards: Inclusive Travel Finalist (2025)
🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)
🤝 2026 Disability Index®: World’s Top Disability Inclusive Business

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