KEY RESPONSIBILITIES

• Design and deliver structured onboarding programs for new BDMs across APAC
• Facilitate onboarding covering FCM’s commercial story, SPICED methodology, Salesforce, and Highspot
• Create scalable and repeatable onboarding materials and resources
• Monitor BDM ramp time and identify opportunities to improve onboarding effectiveness
• Partner with onboarding stakeholders to ensure alignment across customer-facing teams
• Build and maintain APAC sales content within Highspot, including talk tracks, objection handling resources, persona messaging, and market-specific proof points
• Manage user provisioning, access management, and offboarding processes for sales enablement platforms
• Audit content regularly to ensure accuracy, relevance, compliance, and substantiation
• Organise and structure content by buyer stage, persona, and deal type to maximise findability and adoption
• Share valuable APAC-created content with global stakeholders for broader use
• Embed SPICED methodology across onboarding, coaching, content, and sales conversations
• Develop resources that help BDMs apply SPICED practically throughout the sales cycle
• Identify and communicate adoption gaps with clear examples and recommended actions
• Promote strong Salesforce discipline, including pipeline management, activity tracking, stage accuracy, and data hygiene
• Support BDMs in developing effective Salesforce habits during onboarding
• Analyse data quality issues impacting sales visibility and methodology adoption
• Drive consistency in sales messaging, content usage, and commercial narratives across APAC markets
• Gather field feedback and provide insights to improve enablement programs and content effectiveness
• Collaborate with regional sales leaders to align enablement initiatives with commercial priorities
• Build trusted relationships and influence stakeholders without direct authority
• Coach BDMs through one-to-one capability-building conversations

EXPERIENCE & QUALIFICATIONS

• Minimum 3 years’ experience in sales enablement, sales operations, or commercial learning and development within a B2B environment
• Strong understanding of enterprise sales cycles and sales effectiveness principles
• Experience building, maintaining, and governing sales content libraries
• Proven ability to create sales enablement content such as talk tracks, objection handling guides, and persona-based messaging
• Experience delivering onboarding, training, or capability-building programs
• Ability to work autonomously across multiple time zones and stakeholder groups
• Strong coaching, facilitation, and relationship-building skills
• Exposure to SPICED, Winning by Design, or another structured B2B sales methodology
• Experience with Highspot or a comparable sales enablement platform
• Experience within travel management, technology, professional services, or similar industries 
• Experience working across APAC markets, including ANZ and Asia
• Experience coaching commercial sales teams

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

Are you ready to elevate your career in corporate travel? Apply with FCM today!