From People Planner to Finance and forklift driving in between, Josh Pollok turned his COVID downtime into a learning experience..

Clothing, Person, Face, Smile, Hat, Street, Female, Head, Dating, Pants

Josh Pollok joined FCTG in 2019 as part of the People Planner team. Being one of the first members of the then brand new team, Josh’s previous role aimed to engage, educate and support Team Leader’s to effectively rostering for their store. As stores and brands closed, his workload began to shrink and Josh was stood down in May 2020 before later being made redundant . 

Leaving his role in the Peopleworks team gave Josh the chance to try out some new things. 

“I got myself a forklift licence and did a lot of manual work towards the end of 2020 - a very different work day to what I was used to at Flight centre HQ!” he recalls.

“At the time, so many people were being stood down across our industry and many others so jobs were limited and I knew I had to look at different ways to make money and upskill.” 

As the new year approached, so too did the opportunity to apply for a completely different role as an accountant in United Finance. Although Josh had previously studied Accounting as part of his Business degree, what attracted Josh most to the new role was the opportunity to experience a different side of the business, while continuing to strengthen his relationships with stores. 

“I really enjoyed the FCTG culture during my previous role, and I'd made a lot of good relationships. Rejoining the culture and reconnecting with all the friends I had made was definitely a big motive for me to apply.”

January 2021 saw Josh come back to the family in his new role as an accountant, 9 months after his redundancy. 

While he has only been with FCTG for a relatively short time, Josh can still reflect on all the memories of his time as a firm reason to stay around a bit longer.

“My favourite memories of FCTG are from Christmas 2019, making the most of working over the holiday season by celebrating with my team. My first week back was the best first week I've had in a new job because it was great to see so many familiar faces,” Josh said. 

Josh’s new role has opened the door to a potential career that he had never before envisioned for himself and has since enrolled in multiple finance courses at university to further develop his skills.

Related stories

Person, Fitness, Working Out, Sport, Exercise, Sports, Gym, Shorts, Clothing
With FCTG’s host of brands, Sarah was able to find her BOF while pursuing her passion

Sarah launched her Flight Centre Travel Group career in 2008 as a Travel Sales Consultant at Flight Centre West End in Brisbane. While she worked full time in her role,...

Read more >
Furniture, Hammock
Calling all travel experts to join the industry's most exclusive club

Our corporate customers now have access to the latest industry deals on both their business and leisure travel, thanks to the recently revamped ‘Leisure Club’ and our global network of...

Read more >
Clothing, Mountain, Outdoors, Nature, Person, Hood, Ice, Sleeve, Snow, Glacier
Flight Centre combats the complexities of modern-day travel with tailored service offerings for its customers

The complexities of post-COVID travel have only reinforced the value of expert travel managers and advisors. To combat this, Flight Centre has strengthened its offerings to its customers with several...

Read more >

Join our talent network today.

It’s in our DNA. We like to keep it in the family. Whether you are a former Flightie or travel industry professional, register your details to get prioritised access in the job queue and be the first to receive job alerts from FCTG.

Not You?

Thank you

Recommended Jobs

Liberty Group Travel - Group Travel Specialist - Remote, US

516703 Virtual - USA United States Virtual - USA Liberty Travel Leisure Travel & Retail
Liberty Group Travel provides everything from destination weddings and celebrations to work meetings. Our team of specialists handle the logistics, so all our clients need to think about is connecting with friends, family, or colleagues.

Jr. Accounting Clerk - Montvale, NJ

516701 New Jersey New Jersey United States New Jersey Flight Centre Travel Group Finance & Strategy
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spa...

Revenue Manager

516699 New Malden Greater London United Kingdom New Malden Flight Centre Leisure Travel & Retail, Operations & Professional Services
As a Revenue Manager you will be responsible for analysing data and trends, monitor market competition, evaluating ad-hoc reports as necessary and maximizing margin. You will also be responsible for making pricing recommendations across the sellin...

D365 System Administrator

516698 New Malden Greater London United Kingdom New Malden Corporate Technology Information & Technology
The primary function of the D365 System Administrator role is to support and maintain both the D365 System and Finance and Operations application, including configuring financial modules, monitoring performance, and troubleshooting issues.

Service Desk Manager

516697 New Malden. Wimbledon Greater London United Kingdom New Malden. Wimbledon ETS Information & Technology
The Level 2 Service Desk Team Leader is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developin...