With her eye still firmly on the prize... Madison plans to return to FCTG with a seat at the leadership table

Face, Person, Smile, Female, Dimples, Woman, Hair, Blonde, Girl, Portrait

Redundancy hasn’t deterred Madison Buckley-Schaumberg from keeping her eye on the prize: a return to FCTG and a seat at the leadership table by 2040.

“I want to be the Global Head of People & Culture by 2040. I made this decision at 18 after working under Skroo and Jude for 4 years at Spicers Retreats; I was completely inspired by the Flight Centre culture and Skroo’s leadership,” Madison proudly says. 

In 2019, Madison was promoted to Assistant Team Leader at Flight Centre Balwyn in Victoria, qualifying for Global Gathering - FCTG’s peak reward and recognition program - in 2020... before COVID came and disrupted her momentum. 

“I had started to plan my education and career moves around this goal. I studied HR, completing the grad program in 2020 so when COVID hit it really threw a spanner in the works,” she recalls.

Working through COVID, Madison stayed on for the majority of 2020, before making the difficult decision to leave on her own accord in December 2020 to continue her career progression elsewhere.

“I became disengaged and knew I wouldn’t be able to continue my career development in this current climate. I figured I could still focus on my end goal despite not being employed at FCTG.

“I want to come back one day...when the world opens up again. In the meantime, I’m sharpening my skills and am so happy to be able to remain connected to the alumni while I bide my time.” 

FCTG’s current Head of People & Culture, Allisa O’Connell, couldn’t be happier at the prospect of someone vying for her job.

“There is no greater reassurance than knowing people are gunning for your role - our future is in great hands when we know there are capable people willing to learn and grow to develop their career potential.

“The worst-case scenario for a leader is knowing there is no succession plan in place, so whenever I hear someone so passionately lay out their career plans for the future I get really excited.”

Related stories

Person, Fitness, Working Out, Sport, Exercise, Sports, Gym, Shorts, Clothing
With FCTG’s host of brands, Sarah was able to find her BOF while pursuing her passion

Sarah launched her Flight Centre Travel Group career in 2008 as a Travel Sales Consultant at Flight Centre West End in Brisbane. While she worked full time in her role,...

Read more >
Furniture, Hammock
Calling all travel experts to join the industry's most exclusive club

Our corporate customers now have access to the latest industry deals on both their business and leisure travel, thanks to the recently revamped ‘Leisure Club’ and our global network of...

Read more >
Clothing, Mountain, Outdoors, Nature, Person, Hood, Ice, Sleeve, Snow, Glacier
Flight Centre combats the complexities of modern-day travel with tailored service offerings for its customers

The complexities of post-COVID travel have only reinforced the value of expert travel managers and advisors. To combat this, Flight Centre has strengthened its offerings to its customers with several...

Read more >

Join our talent network today.

It’s in our DNA. We like to keep it in the family. Whether you are a former Flightie or travel industry professional, register your details to get prioritised access in the job queue and be the first to receive job alerts from FCTG.

Not You?

Thank you

Recommended Jobs

Liberty Group Travel - Group Travel Specialist - Remote, US

516703 Virtual - USA United States Virtual - USA Liberty Travel Leisure Travel & Retail
Liberty Group Travel provides everything from destination weddings and celebrations to work meetings. Our team of specialists handle the logistics, so all our clients need to think about is connecting with friends, family, or colleagues.

Jr. Accounting Clerk - Montvale, NJ

516701 New Jersey New Jersey United States New Jersey Flight Centre Travel Group Finance & Strategy
Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spa...

Revenue Manager

516699 New Malden Greater London United Kingdom New Malden Flight Centre Leisure Travel & Retail, Operations & Professional Services
As a Revenue Manager you will be responsible for analysing data and trends, monitor market competition, evaluating ad-hoc reports as necessary and maximizing margin. You will also be responsible for making pricing recommendations across the sellin...

D365 System Administrator

516698 New Malden Greater London United Kingdom New Malden Corporate Technology Information & Technology
The primary function of the D365 System Administrator role is to support and maintain both the D365 System and Finance and Operations application, including configuring financial modules, monitoring performance, and troubleshooting issues.

Service Desk Manager

516697 New Malden. Wimbledon Greater London United Kingdom New Malden. Wimbledon ETS Information & Technology
The Level 2 Service Desk Team Leader is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developin...